Customer Contracts Coordinator

JR United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Contracts Coordinator, where you will play a vital role in ensuring contract accuracy and compliance. This position supports the Sales team by streamlining processes and enhancing customer satisfaction while working within a diverse and inclusive environment. With a focus on sustainable mobility and innovative solutions, you will contribute to a mission that aims to lead in mobility innovations by 2050. Enjoy flexible working arrangements that promote a healthy work-life balance, making this an exciting opportunity for growth and collaboration.

Qualifications

• Client-focused mindset with proactive problem-solving skills.
• Strong communication skills for high-pressure situations.

Responsibilities

• Validate and generate contracts ensuring compliance with standards.
• Manage stakeholder communications for compliance issues.

Skills

Problem-solving

Communication

Business judgment

Stakeholder management

Attention to detail

Adaptability

Multitasking

Job description

Role: Customer Contracts Coordinator

Location:

Aberford (LS25), with hybrid work (3 days in the office)

Contract:

Permanent

Company Overview:

Michelin Connected Fleet, part of the Michelin Group, specializes in connected fleet management solutions, serving over 70,000 customers globally. We focus on sustainable mobility and leverage AI and ML technologies to optimize fleet operations, reduce costs, and enhance safety and environmental impact.

Our Mission:

To lead in sustainable mobility innovations and contribute to a better future by 2050, driven by a diverse and inclusive team committed to continuous growth and innovation.

The Role:

Supporting the Sales team by ensuring the accuracy of contracts and compliance with internal and legal standards. Collaborating across departments to streamline processes, improve automation, and ensure customer satisfaction and revenue growth.

Key Responsibilities:

1. Validate, generate, and send contracts ensuring compliance with company standards.
2. Maintain knowledge of services, solutions, and pricing to process requests accurately.
3. Oversee compliance for special pricing or contractual terms.
4. Manage stakeholder communications for compliance issues and bespoke solutions.
5. Monitor and act on contract signatures and expirations.
6. Support complex orders, renewals, and system configurations for various scenarios.
7. Handle contract transfers and terminations, ensuring legal and platform compliance.
8. Provide feedback to improve internal processes and compliance standards.
9. Ensure entitlement accuracy across accounts and systems.

Qualifications & Skills:

• Client-focused mindset with proactive problem-solving skills.
• Strong communication skills, capable of handling high-pressure situations.
• Good business judgment and decision-making capabilities.
• Self-motivated, adaptable, and eager to learn and grow.
• Fluent in English; additional languages are a plus.
• Excellent stakeholder management, prioritization, and multitasking skills.
• Attention to detail and compliance-oriented mindset.
• Resilient, team-oriented, and receptive to feedback.

We offer flexible working arrangements to support work-life balance, combining remote and in-office work as suited to the role.