Customer Contact Advisor

NHBC; Milton Keynes; On-site; GBP 24,000 - 28,000; Full time

Job summary

NHBC seeks a passionate Customer Contact Advisor to enhance our customer service team based in Milton Keynes. You will engage with homeowners and professionals, processing inquiries via calls and emails, ensuring satisfaction and understanding of our policies. With benefits like 27 days annual leave and a generous pension scheme, join us in raising standards in housebuilding.

Benefits

27 days annual leave plus bank holidays

Generous pension scheme

Life Assurance (x4 salary)

Subsidised private medical insurance

Cycle to Work scheme

Employee discounts platform

24/7 employee assistance programme

2 days volunteer leave

Equalised maternity, paternity, adoption leave

Qualifications

• Previous customer service experience in an office or retail environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong customer service and administrative skills.

Responsibilities

• Provide excellent service mainly to conveyancers and homeowners.
• Handle inbound and outbound calls, emails, and online queries.
• Process payments and document requests.

Skills

Customer Service

Communication

Administrative Skills

Self-Motivation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Salary: Up to £24,000 + up to 6% bonus per annum

Working Location: Milton Keynes

*This role is subject to additional IDD checks*

Working hours are Monday – Friday, 9am – 5pm. During training, in-office presence is required 5 days a week. Subsequently, the role will transition to 3 days in the Milton Keynes office with the option to work from home 2 days a week.

What we offer:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension scheme, with employer contribution up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents

"I enjoy my role as a customer services advisor. I get a sense of accomplishment in helping customers with their enquiries. Help is always on hand from colleagues and peers alike. The management are very well respected and have the interest of the company and staff at heart. They are influential role models with an encouraging attitude. There is a positive ambience around the office with a warm and welcoming environment." Alastair - Customer Contact Advisor

What you’ll be doing:

You will work within our busy customer contact team to provide excellent service, mainly to conveyancers and homeowners, regarding NHBC policies and general queries about NHBC.

• Handle inbound and outbound calls, emails, webchat, and online queries from builders/developers, solicitors, and housing associations
• Process payments and document requests
• Be aware of business and customer requirements and escalate matters when necessary
• Perform daily tasks within SLA targets, including dealing with calls, emails, and web enquiries related to our online services and processing work queues

The ideal candidate will have:

• Previous customer service experience in an office or retail environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong customer service and administrative skills
• Excellent written and verbal communication skills
• Self-motivation, ability to prioritize, and take ownership of tasks

Potential applicants may be discouraged if they don’t meet all requirements. We value individual experience, skills, and passion, so if you meet most of the criteria, we encourage you to apply.

Why you should join us:

At NHBC, we are proud to be unique. No other organization in our sector offers the variety and scale of services we do. As a market leader, our name is synonymous with new home warranty and insurance. Our core purpose is to raise standards in housebuilding and protect homeowners.

We are a modern, family-friendly employer experiencing rapid growth, investing in technology, data, and innovative working practices. We seek passionate, talented, and driven individuals to join us.

We promote flexible working arrangements and are open to discussing your needs.

Your future with us:

We support career development through internal mobility, training, and professional qualifications. Ambitious, driven, and hardworking individuals will succeed here.

Our inclusive culture:

We are committed to fostering an inclusive environment where everyone can bring their true selves to work. We believe in fairness, dignity, and respect for all employees and customers. Our active employee networks support diversity and open dialogue.