Customer Consultant

Skipton Building Society; Kendal; On-site; GBP 15,000 - 24,000; Full time

Job summary

Skipton Building Society is seeking a passionate Customer Consultant for their Kendal branch. This permanent role involves engaging with customers, providing tailored solutions, and delivering exceptional service. The position offers a salary of £15,074 pro rata for 23 hours per week, along with various benefits including a discretionary bonus and health support.

Benefits

Discretionary bonus

Up to 30 days annual leave including bank holidays

Holiday trading scheme

Employer-matched pension contributions (up to 10%)

Health and wellbeing support

Employee Assistance Programme

Colleague discounts

Private medical insurance

Salary sacrifice schemes for electric vehicles

Qualifications

• Experience interacting with customers in person or over the phone.
• Ability to work well with others and handle various customer interactions.
• Flexibility to adapt and grow with business needs.

Responsibilities

• Be the first point of contact, welcoming customers in-branch and over the phone.
• Ask insightful questions to understand customer needs and provide tailored solutions.
• Maintain accurate customer records, especially for vulnerable customers.

Skills

Customer Interaction

Problem Solving

Communication

Job description

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Hours

The role will be on a permanent basis, working 23 hours per week across Monday to Saturday to support branch operating hours.

Salary

£23,600 Pro Rata

Closing Date

Sun, 25 May 2025

Role Overview

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Kendal branch.

The role involves engaging in conversations to understand customer needs, providing information about our savings range, products, and services. You will help customers review their circumstances and goals, offering a straightforward, helpful service that showcases your enthusiasm and professionalism.

Our Approach

Our branches are central to our communities. We support customers face-to-face, virtually, and via outbound contact, ensuring we meet them at relevant times and through preferred channels. Your role will be to promote products, resolve issues, and always prioritize customer needs, delivering a first-class service.

About Us

We are the fourth largest building society in the UK, owned by our members, not shareholders. We value diversity and aim to help more people with homeownership, savings, and financial wellbeing. Join us to help build a better society!

Key Responsibilities

• Be the first point of contact, welcoming customers warmly in-branch and over the phone.
• Ask insightful questions to understand customer needs and provide tailored solutions.
• Listen carefully and offer personalized advice to meet customer needs.
• Proactively contact customers to identify needs and discuss support options.
• Maintain accurate customer records, especially supporting vulnerable customers.
• Adhere to policies and standards, supported by comprehensive training.

Candidate Requirements

• Experience interacting with customers, in person or over the phone, in any sector such as retail, hospitality, healthcare, etc.
• Ability to work well with others and handle a variety of customer interactions efficiently.
• Flexibility to adapt and grow with business needs.

Benefits

The position offers a permanent contract, 23 hours per week, with a salary of £15,074 pro rata. Additional benefits include:

• Discretionary bonus
• Up to 30 days annual leave including bank holidays
• Holiday trading scheme
• Employer-matched pension contributions (up to 10%)
• Health and wellbeing support, Employee Assistance Programme, discounts, volunteering days, colleague discounts, training, private medical insurance, and salary sacrifice schemes for electric vehicles.