Customer Communications Squad Lead

Virgin Money UK; Swindon; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Nationwide is seeking a natural people leader to shape and deliver best-in-class customer communications within the LRM Customer Communications team. You will drive empathy, clarity, and impact across post, SMS, email and online channels.

As a Centre of Excellence, you will apply behavioural science and consumer understanding to ensure communications are easily understood and aligned with our standards. Hybrid working supports collaboration across Swindon, London or Bournemouth, with UK-wide

Job description

Nationwide is seeking a natural people leader to shape and deliver best-in-class customer communications within the LRM Customer Communications team. You will drive empathy, clarity, and impact across post, SMS, email and online channels.

As a Centre of Excellence, you will apply behavioural science and consumer understanding to ensure communications are easily understood and aligned with our standards. Hybrid working supports collaboration across Swindon, London or Bournemouth, with UK-wide