Customer Communications and Marketing Specialist

Thirteen Group; Tees Valley; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Annual leave 28–31 days

Birthday day off

Pension up to 17%

Health benefits

T’dar discounts

Leave purchase/sell

Job summary

Thirteen Group in the United Kingdom is seeking a customer comms and marketing specialist to join our team. This hybrid role combines home working with at least one day a week in our office at Hudson Quay, Middlesbrough, and occasional travel across the region.

You will deliver customer communications and campaigns that support our priorities, enhance our brand, and engage communities. A proven track record across channels and publications, plus a full UK driving licence, will help you succeed

Qualifications

• Proven track record delivering impactful communications that drive engagement.
• Experience across channels and producing publications and reports.
• Experience shaping brand via strategic, high-quality communications.

Responsibilities

• Deliver communications and marketing activity aligned to Thirteen’s strategy and values.
• Enhance Thirteen’s image through high-quality messaging and key messages delivery.

Skills

Effective communication

Relationship building

Cross-channel communications

Travel flexibility

Job description

Join us as a customer comms and marketing specialist at Thirteen!

Role Overview:

Thirteen is looking for an exceptional customer comms and marketing specialist tojoin our talented team.

We're looking for a genuine team player who thrives in a fast-paced environment, enjoys building strong relationships, and is motivated by delivering great results together. You'll join a high-performing communications and marketing team that supports colleagues across the organisation to deliver impactful customer communications, campaigns and engagement activity that make a real difference.

This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team needs, so you may need to come into the office more frequently when required.

Thirteen Benefits:

• Salary – £45,666 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our discount and reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Help us deliver communications and marketing activity that informs, engages and supports our customers, whilst aligning messaging to Thirteen’s strategy, brand, and values.
• Be a key player in supporting our business priorities by enhancing Thirteen’s image and reputation and telling our story through the delivery of high-quality communications that deliver our key messages.

About You:

• You’ll have a proven track record of delivering impactful communications that drive engagement and build trust, from developing customer campaigns and sharing compelling customer stories, to managing sponsorships, promoting inclusive communication, and strengthening relationships with customers and communities.
• You’ll be comfortable working across a broad range of channels and audiences. You’ll also have experience producing publications such as magazines and customer reports, alongside managing media relations and supporting crisis communications with confidence and professionalism.
• You’ll have experience in raising the profile of a powerful brand through strategic and targeted communications of the highest quality.
• You’ll have a full UK driving licence and the ability to travel across the region.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Helen Mellor, customer comms and marketing manager, for an informal discussion. Helen can be contacted on 07484 074257.

Are You Ready for a Rewarding Challenge?

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.