Customer Collaboration Manager - Discounters (Maternity Cover)

Kraft Heinz Company; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a leading company as a Customer Collaboration Manager, overseeing supply chain excellence for key clients in London. This role involves significant stakeholder interaction, driving service performance, and optimizing operations within a dynamic team. Ideal for candidates with a strong supply chain background, excellent relationship management, and a passion for continuous improvement. Enjoy a flexible, inclusive workplace with various benefits, including market-leading parental leave and wellness programs.

Benefits

Meritocratic pay for performance

Collaborative office culture

Flexible and hybrid working approach

Market-leading parental leave benefits

Employee discount on Heinz products

Private medical cover

Exclusive gym discounts

3 volunteering days per year

Qualifications

• Prior experience in customer logistics or supply chain role.
• Excellent ability to manage internal stakeholders.
• Knowledge of ERP and demand systems.

Responsibilities

• Delivering target service performance in all aspects of service.
• Building strong relationships with Sales and Operations.
• Optimizing product replenishment and event logistics.

Skills

Customer logistics

Stakeholder management

ERP knowledge

Excel

SQL

Python

PowerBI

Education

Bachelor’s or Master’s Degree

Job description

Job Description

We have an excellent opportunity available for an experienced Supply chain professional to make a difference at Kraft Heinz. The Customer Collaboration Manager position lies within the UKI Supply and Operations department.

You’ll be working in a high performing team, alongside peers always trying to reach the next level. Get ready for a lot of exposure to internal senior stakeholders. You will be accountable to lead and pursue excellence in supply chain for a set of customers, developing and delivering best service at the lowest cost.

NB This opportunity is a maternity cover with ideal start date in Summer 2025.

In brief, you will be responsible for;

• Delivering target service performance in all aspects of Service as measured by the customer, case fill rate and delivery on time and supporting the customer in securing on shelf availability for your categories.
• Building strong internal and external relationships with our Customers, Sales, Customer Service, Demand and Operations.
• Liaise with the Customer to optimize product replenishment and successfully enabling events (new SKUs, promotions) which require logistics support.
• Increasing customer and Kraft Heinz supply chain value for your categories - identifying and implementing supply chain value projects, for both removing cost or enabling value creation.
• Securing KHC’s supply chain preferred supplier position for your customers and developing and maintaining key communication channels.

Qualifications
Hard Skills

• Prior experience in customer logistics or supply chain role
• An excellent ability to manage internal stakeholders and build lasting relationships through experience in a customer-facing role
• Prior knowledge of ERP and demand systems
• Strong with Excel and ideally equipped with intermediate skills in SQL, Python and/or PowerBI
• Bachelor’s or Master’s Degree preferable
  

Professional Attributes

• Technical mastery
  • Excellent knowledge of fast-moving supply chains models (e.g. FMCG, eCommerce, Automotive) and the levers to improve service performance. Demonstrated ability to put this knowledge into practice delivering supply chain improvement projects. Ideally you will have experience in other Product Supply disciplines - Demand Planning, Operations or Physical Distribution. Alternative relevant experience would come from Consultancy, Site Logistics or Site or Production Planning, with first-hand experience of working with multi-functional counterparts.
• Ability to Lead
  • Your ability to influence and lead the sales organisation and the supply chain functions are vital in this role. You should be equipped with a skillset to envision and set strategic direction. You hold stakeholders accountable to meet deadlines and follow through on commitments. You have a mindset of continuous improvement and you lead the supply chain and commercial team on the journey towards perfection.
• Build diverse, collaborative relationships
  • Co-located with a multi-functional Sales team, you will need to leverage resources across internal organisations (e.g. working with Sales on Forecast Accuracy, change management, etc); externally you will work with many functions/levels in the customer. Work with 3PL on delivery profiles, monitoring delivery on time and turnaround efficiencies.
• Result driven
  • In developing the link between Sales and the logistics function for your categories, you will need to understand and implement the principles of Joint Value Creation and Go to Market Strategy and lead these strategies for your categories.

What we offer you

• A meritocratic, pay for performance approach
• A fun, collaborative office culture that celebrates good food and good times with regular events and socials
• An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment
• Flexible and hybrid working approach, including ability to work from abroad
• Family-friendly; market leading parental leave benefits & sponsored nursery scheme
• Employee discount on Heinz products!

Wellbeing

• Private medical cover & Digital GP
• Comprehensive Life Assurance & Group Income Protection
• Exclusive gym discounts & cycle to work scheme
• Premium membership to Calm App
• A variety of amazing sports teams & clubs!
• 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)

Location(s)

London - The Shard

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.