Customer Collaboration Manager

AG Barr Group; Cumbernauld; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus scheme

Defined contribution Pension

34 days holiday

Flexible holiday trading

Life assurance

Save as you earn scheme

Free AG Barr products and staff sales

Job summary

AG Barr Group in the United Kingdom is seeking a Customer Collaboration Manager in Cumbernauld to shape how our customers’ supply chains are managed. You will connect internal planning with external service delivery and drive collaborative ways of working with customers and cross-functional teams.

The role focuses on strong service performance, launches and promotions, and informed decision-making across the business.

Qualifications

• Degree or equivalent experience in a numerical/science field.
• Experience in demand or supply planning, analytics or account management.
• Strong knowledge of S&OP processes and CPFR principles.
• Proficient with Excel and MS Office tools.
• Experience with Oracle Fusion or JDE systems and SQL coding.

Responsibilities

• Act as the primary interface with customers’ supply chains for assigned accounts.
• Develop and maintain short-, medium-, and long-term forecasts to support S&OP and service commitments.
• Build collaborative customer relationships to plan promotions and launches.
• Monitor and improve key service metrics (forecast accuracy, bias, perfect order, load fill, CCFOT).
• Develop SLAs to align objectives, optimise service and identify cost-saving opportunities.
• Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to meet delivery requirements.

Skills

Demand planning

CPFR collaboration

S&OP knowledge

Stakeholder management

Analytical thinking

Education

Degree in numerical or science-based discipline

Tools

Excel

Oracle Fusion Demand Planning

JDE

SQL

Google Workspace

Job description

Job Title: Customer Collaboration Manager

Location: Cumbernauld, Glasgow

Contract and working pattern: Hybrid (3 days on site), Permanent

Are you ready to Be Your Best Barr None?

Lets Grow!!!

We are all about Being Your Best Barr None and having a career with real Moments that Matter!

Employing around 950 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.

For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours.

At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste.

We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges.

There's never been a better time to join us!

What we’re looking for…

This role offers the opportunity to play a key part in how customer relationships are managed across the supply chain, helping to connect internal planning with external service delivery.

As our Customer Collaborations Manager, you will help shape collaborative ways of working with customers and cross-functional teams to support strong service performance, effective launches and promotions, and informed decision-making across the business.

Your responsibilities will include...

• Act as the primary interface with customers’ supply chains for assigned accounts.
• Develop and maintain robust short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.
• Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
• Monitor and continuously improve key service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
• Develop service level agreements where appropriate to align shared objectives, optimise service, and identify cost‑saving opportunities.
• Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

What you’ll bring...

• Degree in a numerical or science-based discipline, or equivalent experience.
• Experience in a demand or supply planning, analytical, account management, or relationship management role.
• Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
• High proficiency with Microsoft Excel and the Microsoft Office suite.
• Experience using Oracle Fusion Demand Planning System or JDE business systems.
• Experience writing SQL code.
• Experience within the UK retail FMCG sector.
• Experience using Google Workspace (G‑Suite).

What we offer…

We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes;

• Annual bonus scheme linked to business performance
• Defined contribution Pension
• 34 days holiday
• Flexible holiday trading
• Flexible cash pot to spend on benefits
• Life assurance
• Save as you earn scheme
• Free AG Barr products throughout your working day and staff sales
• Annual salary review
• Ongoing professional development and access to Learning and Development programmes and content

And much more!

To find out more about what it is like to work for AG Barr, please visit our careers platform here.

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for!

Speculative CVs from agencies will not be accepted.

Please note, we may close vacancies early where we receive significant numbers of applications.