Customer-Centric Internal Sales Advisor

Independent Builders Merchant Group; Reading; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous holiday entitlement

Company pension scheme

Staff discount across the Group

Employee Assistance Programme (EAP)

Retail discounts and employee perks

Training, development and career prog.

Supportive and collaborative team

Job summary

Grant & Stone Building Supplies in Reading seeks an Internal Sales Assistant to support customers, process orders, prepare quotations and help the branch deliver a smooth service. The role welcomes candidates with customer service or sales support from any sector and values willingness to learn.

Join a friendly team within the Independent Builders Merchant Group and contribute to excellent customer service, product knowledge, and branch objectives.

Qualifications

• Experience in a customer service, sales, administration, builders' merchant or construction-related environment
• Strong communication and relationship-building skills
• A confident and professional telephone manner
• Good organisational skills and attention to detail
• A positive, team-oriented approach
• Confidence using computer systems and handling customer enquiries
• A willingness to learn new skills and develop product knowledge
• Builders' merchant or construction product knowledge (Desirable)
• Previous experience in an internal sales or trade counter role (Desirable)

Responsibilities

• Building positive relationships with customers in person, over the phone and via email
• Processing customer orders, quotations, enquiries and returns accurately and efficiently
• Providing helpful advice on products, pricing, availability and delivery options
• Following up quotations and identifying opportunities to support customer needs
• Supporting account managers, branch colleagues and the wider sales team
• Maintaining accurate customer records and helping with general branch administration
• Contributing to excellent customer service and helping the branch achieve its objectives

Skills

Experience in customer service orSales

Strong communication skills

Professional telephone manner

Organisational skills

Team-oriented approach

Confidence with computer systems

Willingness to learn and develop

Builders' merchant knowledge (desire)

Internal sales/trade counter exposure

Job description

Grant & Stone Building Supplies in Reading seeks an Internal Sales Assistant to support customers, process orders, prepare quotations and help the branch deliver a smooth service. The role welcomes candidates with customer service or sales support from any sector and values willingness to learn.

Join a friendly team within the Independent Builders Merchant Group and contribute to excellent customer service, product knowledge, and branch objectives.