Customer Care Support Advisor

Live Nation; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading entertainment company in Manchester is seeking a Customer Care Support Advisor to provide efficient service to fans. The role involves resolving queries through live chat, email, and phone. Candidates should have customer service experience in contact centers and excellent communication skills. The position is full-time and offers an opportunity to work in a dynamic team environment.

Qualifications

• Customer service experience in contact centers.
• Proficiency with Microsoft Office.
• Understanding of internal and external customer importance.
• Excellent communication skills.
• Strong time management and organizational skills.

Responsibilities

• Working across teams such as Service Resolution, Resale, Access, Complaints, and social media.
• Communicating with fans via live chat, email, and phone.
• Resolving fan queries efficiently, meeting KPIs and SLAs.
• Providing high-quality fan service to ensure confidence.
• Suggesting service improvements.

Skills

Customer service experience in contact centers

Excellent communication skills

Strong time management and organizational skills

Proficiency with Microsoft Office

Job description

Customer Care Support Advisor page is loaded

Customer Care Support Advisor

Apply locations Manchester, Dale Street, M1

Time type: Full time

Posted on: Posted 7 Days Ago

Job requisition id: JR-81760

Job Summary:

Location: Manchester, UK

Division: Ticketmaster UK

Line Manager: Team Manager (Contact Centre)

Contract Terms: Permanent, 35 hours per week

The Team

The Fan Support Team guides fans through the entire events process, assisting with queries and requests before, during, and after shows. The team handles requests related to ticket purchases and access for various events including comedy, theatre, music, sports, and attractions.

The Job

The Fan Care Support Advisor provides efficient front-line service to fans, resolving problems and queries using appropriate communication methods to build loyalty and confidence in the brand.

Ticketmaster is part of Live Nation Entertainment, the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, LN Media, and Artist Nation Management.

What You Will Be Doing

• Working across teams such as Service Resolution, Resale, Access, Complaints, and social media.
• Communicating with fans via live chat, email, and phone.
• Resolving fan queries efficiently, meeting KPIs and SLAs.
• Providing high-quality fan service to ensure confidence.
• Suggesting service improvements.
• Supporting team members and external departments with event and venue information.
• Liaising with other departments to enhance service quality.
• Adhering to company policies and procedures.
• Undertaking other duties as assigned.

What You Need to Know

• Customer service experience in contact centers.
• Proficiency with Microsoft Office.
• Understanding of internal and external customer importance.
• Excellent communication skills.
• Strong time management and organizational skills.

Behavioral Requirements

• Maintains positive working relationships.
• Understands the fan concept.
• Focuses on detail and demonstrates strong attention.
• Displays good grammar and punctuation.
• Enthusiastic and confident communicator.
• Works well under pressure to meet targets.
• Problem-solving abilities.

Life at Ticketmaster

We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people with live events they love. We thrive on passion, diversity, and a culture of accessibility, leadership, and teamwork. If you share our passion for live entertainment, we want to hear from you.

Our values include:

• Reliability: Powering live experiences with dependability.
• Teamwork: Achieving success together.
• Integrity: Upholding high ethical standards.
• Belonging: Fostering an inclusive culture where everyone can thrive.

Equal Opportunities

We are committed to diversity and inclusion, encouraging applications regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. We support work-life balance and personal development.

#TM
#LI-CG1

About Us

Life at Ticketmaster

As part of Live Nation Entertainment, we aim to connect fans worldwide to live events. We are passionate about live entertainment and dedicated to providing an inclusive environment that encourages authenticity, growth, and opportunity.