Customer Care Senior Administrator

JR United Kingdom; Slough; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading UK retail software solutions provider is hiring a Customer Care Senior Administrator in Slough. This hybrid role offers the chance to lead client support initiatives while collaborating with various teams to ensure outstanding service delivery. Ideal candidates will have a strong customer service background, along with excellent communication and CRM skills to thrive in a dynamic environment.

Benefits

Flexible hours

Great team culture

Room to grow

Qualifications

• Customer service leadership experience in EPOS/retail tech preferred.
• Calm, proactive, solution-oriented mindset.

Responsibilities

• Lead client support and manage escalations.
• Collaborate across teams including Ops, Dev, Sales, Accounts.

Skills

Communication

Excel

CRM

Problem Solving

Job description

Social network you want to login/join with:

Customer Care Senior Administrator, Slough

Client:

Retail Software Solutions Ltd t/a Top to Toe

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

09.06.2025

Expiry Date:

24.07.2025

Job Description:

We're Hiring: Customer Care Senior Administrator

Hybrid (London N3 1HF) | Full-time or Part-time | Circa £33,250 dependant on skill level

3 days in-office / 2 days WFH

Top to Toe EPOS – the UK’s leading stock management & EPOS platform for fashion and footwear retailers – is seeking a Customer Care Senior Administrator to help deliver outstanding service and lead our support efforts.

The Top to Toe EPOS & stock management system has supported Fashion, Footwear, Sportswear, Schoolwear, and Childrenswear retailers for over 35 years, helping them make the right decisions and grow their business. With a Trustpilot score of 4.9/5, Top to Toe EPOS is the UK's leading EPOS, stock management, and multi-channel website linking platform for independent retailers. Although a small family-owned company, it is recognized as the specialist stock management EPOS system for retailers.

You’ll:

• Lead client support and manage escalations
• Collaborate across teams (Ops, Dev, Sales, Accounts)
• Have customer service leadership experience (ideally EPOS/retail tech)
• Possess strong communication, Excel, and CRM skills
• Maintain a calm, proactive, solution-oriented mindset

Perks include flexible hours, hybrid work, a great team culture, and room to grow.