Customer Care Senior Administrator

JR United Kingdom; London; Hybrid; GBP 34,000; Full time

Job summary

A leading company in stock management and EPOS systems is hiring a Customer Care Senior Administrator in London. This role involves leading client support, managing escalations, and collaborating with various teams. The position offers hybrid working arrangements, competitive salary, and a supportive team culture.

Benefits

Flexible hours

Hybrid work

Great team culture

Room to grow

Qualifications

• Experience in customer service leadership (ideally in EPOS/retail tech).
• Strong communication skills and proficiency in Excel.
• A calm and solution-oriented mindset.

Responsibilities

• Lead client support and manage escalations.
• Collaborate across teams (Ops, Dev, Sales, Accounts).

Skills

Customer service leadership

Communication

Excel

CRM skills

Job description

Social network you want to login/join with:

Customer Care Senior Administrator, London

Client:

Retail Software Solutions Ltd t/a Top to Toe

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

We're Hiring: Customer Care Senior Administrator

Hybrid (London N3 1HF) | Full-time or Part-time | Circa £33,250 dependant on skill level

3 days in-office / 2 days WFH

Top to Toe EPOS – the UK’s leading stock management & EPOS platform for fashion and footwear retailers – is seeking a Customer Care Senior Administrator to help deliver outstanding service and lead our support efforts.

The Top to Toe EPOS & stock management system has supported Fashion, Footwear, Sportswear, Schoolwear, and Childrenswear retailers for over 35 years, helping them make the right decisions and grow their business. With a Trustpilot score of 4.9/5, Top to Toe EPOS is the UK's leading EPOS, stock management, and multi-channel website linking platform for independent retailers. Although a small family-owned company, it is recognized as the specialist stock management EPOS system for retailers.

You’ll:

• Lead client support and manage escalations
• Collaborate across teams (Ops, Dev, Sales, Accounts)
• Have customer service leadership experience (ideally EPOS/retail tech)
• Possess strong communication, Excel, and CRM skills
• Maintain a calm, proactive, solution-oriented mindset

Perks include flexible hours, hybrid work, a great team culture, and room to grow.