Customer Care Representative

Medtronic plc; Watford; Hybrid; GBP 31,000 - 46,000; Full time

Job summary

Medtronic is seeking a Customer Care Representative in Watford, UK, joining a new in-house Service & Repair Customer Care team. You will deliver exceptional service, guiding customers through repair journeys and ensuring devices are serviced quickly and safely.

This hybrid role expects minimal travel and offers growth within a global healthcare leader, collaborating with engineers and logistics teams to resolve issues and uphold quality in a regulated environment.

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or related environment.
• Professional proficiency in English and Spanish, both written and verbal.
• Experience managing multiple priorities with accuracy and attention to detail.
• Proficiency with Microsoft Office applications including Outlook, Excel, and Word.
• French and English proficiency are mandatory.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT activities to improve tools and processes.

Skills

Customer service

English proficiency

Spanish proficiency

MS Office

French and English

Education

High School Diploma

Tools

SAP

Salesforce

Job description

Flexible Work Arrangement

Warsaw, Mazowieckie, Poland

Heerlen, Limburg, Netherlands

Madrid, Madrid, Spain

Milano, Lombardia, Italy

Watford, Hertfordshire, United Kingdom

Full time

R80102

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Job Specific Summary

As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.

This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.

Your work will directly support healthcare providers and ultimately contribute to patient care.

Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.

This position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey

• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience

• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues

• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up

• Support quality and compliance requirements in a highly regulated MedTech environment.

• Contribute to process improvements and continuous improvement initiatives

• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment

• Professional proficiency in English and Spanish, both written and verbal

• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail

• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

• Proficiency in French and English (mandatory )

• Experience working within established processes and procedures in an operational environment

Preferred Qualifications

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries

• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce

• Proficiency of an additional European language

• Experience managing customer escalations or complex customer inquiries

• Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 31,200.00 EUR - 46,800.00 EUR | Netherlands: 40,000.00 EUR - 60,000.00 EUR | Poland: 88,000.00 PLN - 132,000.00 PLN | Spain: 27,200.00 EUR - 40,800.00 EUR | United Kingdom: 30,800.00 GBP - 46,200.00 GBP |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .