Customer Care Representative

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the life sciences sector is seeking a Customer Care Representative in Manchester. This role involves direct interaction with customers, handling orders, and ensuring customer satisfaction in a fast-paced environment. Candidates should possess strong communication skills, attention to detail, and experience in customer care. If you thrive in a collaborative setting and are committed to customer success, this opportunity is for you.

Qualifications

• Experience in a fast-paced manufacturing or life sciences Customer Care environment preferred.
• Ability to work in a high-volume environment with minimal supervision.

Responsibilities

• Review, enter, and book orders according to policies and procedures.
• Handle incoming requests via phone and email to ensure issues are resolved promptly.
• Monitor order hold reports and take action based on need.

Skills

Customer-first attitude

Attention to detail

Communication

Multi-tasking

Time management

Education

Experience in Customer Care

Tools

ERP systems

Microsoft Office

Job description

Social network you want to login/join with:

Customer Care Representative, Manchester

Client:

GENEWIZ

Location:

Manchester, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

caa2a9e1820d

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

The Customer Care / Sales Order Representative will have direct interaction with external as well as internal customers on a daily basis.

All work is done in compliance with department Standard Operating Procedures, order entry procedures, and Sarbanes-Oxley.

What you will be doing

• Review, enter, and book orders according to order entry policies and procedures; proactively follow-up with customers to resolve order entry issues and escalate when necessary.
• Monitor order hold reports and take action based on need; understand the importance of revenue recognition in relation to order booking/entry.
• Schedule shipments according to product availability.
• Invoicing of shipped orders.
• Arrange goods collections.
• Handle incoming requests via phone and email to ensure issues are resolved promptly and thoroughly, aiming for a "close-loop" resolution process for the customer, limiting callbacks.
• Actively pursue answers from internal resources.
• Work in a fast-paced, collaborative environment, demonstrating a commitment to customer satisfaction and success.
• Maintain strong communication and multi-tasking skills with attention to detail.
• Work independently and seek guidance from colleagues when needed.
• Perform other duties as assigned.

Qualifications

• Experience in a fast-paced manufacturing or life sciences Customer Care or Customer Experience environment preferred.
• Professional demeanor with excellent phone skills, strong attention to detail, and team spirit.
• Customer-first attitude; understands customer importance in all activities.
• Ability to work in a high-volume environment with minimal supervision.
• Proficiency in ERP systems and Microsoft Office.
• Excellent time management and organizational skills with effective prioritization abilities.