Customer Care Representative

Gold Group; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

A rapidly expanding full-fibre broadband provider is seeking Customer Care Representatives based in Exeter. The role involves managing customer communications effectively and ensuring a seamless customer experience throughout the installation process. Candidates should possess proven customer service skills and excellent communication abilities.

Benefits

Wellbeing support through EAP 'Help at Hand'

Health Cash Plan

Pension

Private Medical Care

Cycle2Work Scheme

Qualifications

• Previous customer service experience in a call centre/office based.
• Experience with telephone, email, live chat communications.
• Excellent written and verbal communication skills.

Responsibilities

• Dealing with customer communications via phone, email, and live chat.
• Managing the customer's experience including installation management.
• Liaising with other teams to ensure efficient customer journeys.

Skills

Customer service experience

Communication skills

Organised

Outgoing personality

Job description

Social network you want to login/join with:

• Wellbeing support through our EAP 'Help at Hand'
• Health Cash Plan
• Pension
• Private Medical Care
• Cycle2Work Scheme

Customer Care Representatives needed to join a rapidly expanding full fibre broadband provider who are looking for Customer Care Representatives to join them on a permanent basis out of their Exeter base.

As a Customer Care Representative you'll be:

• Dealing with customer communications via phone, email and live chat.
• Owning the customer's experience, including installation management, Customer Care and phone number porting requests.
• Proactive management of customers' experience prior and following their installation, ensuring that they have regular contact with JFL and have realistic expectations any issues the customer may have such as Loss of service and or installation timescales.
• Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
• Liaising with other teams within the business to ensure an efficient customer journey whether Pre or post install.

Experience needed for the Customer Care Representative role:

• Previous customer service experience in a call centre/office based or similar environment
• Experience with telephone, email, live chat communications
• Organised, friendly and outgoing person who puts the customer first
• Excellent written and verbal communication skills with an approachable manner
• Confidence and ability to liaise with different departments at various levels across the business

If you are looking for your next customer service role please apply quickly as these positions are sought after!

Please note candidates must have full right to work in the UK and either a drivers licence or reliable public transport link to the office.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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