Customer Care Representative

Prysmian Group; Bishopstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

Prysmian Group in Bishopstoke is seeking a Customer Care Commercial Co-ordinator to manage tenders, quotations, and orders while upholding service excellence. You will collaborate across Commercial, Engineering, Logistics, Manufacturing and Finance to ensure timely, cost-effective delivery of contracts.

The role involves generating tenders and managing orders valued around £80m per year, maintaining accountability from input to billing, and building strong internal and external relationships to

Qualifications

• Candidates ideally educated to A level with grades A-C in Maths and English.
• Working knowledge of Microsoft Office is essential.
• A good working knowledge of SAP will be beneficial.
• Passion for customer service excellence and experience in sales/marketing or customer service roles.

Responsibilities

• Coordinate tenders, quotations and orders to support commercial viability.
• Ensure contracts and customer orders are managed to about £80m per year.
• Maintain accountability of orders from input to billing and resolve queries promptly.
• Liaise with Commercial, Engineering, Logistics, Manufacturing and Finance to deliver on time and cost-effectively.
• Build strong customer relationships and support other internal Trade & Installer functions.

Skills

Customer service

Sales support

Order management

Contract review

Communication

Education

A-level or equivalent (Maths/English)

Tools

Microsoft Office

SAP

Job description

POSITION: Customer Care Commercial Co-ordinator

DEPARTMENT: Customer Care Trade & Installers

LOCATION: Bishopstoke

REPORTING TO: Customer Care Team Leader

JOB REQUIREMENTS

The key purpose of this role is to contribute to the commercial viability of the Customer Care business by co-ordinating customer queries, quotations and orders effectively through the utilisation of appropriate commercial procedures which include contract review, metal management and currency booking, at all times maintaining a philosophy of service excellence. Key activities include: Generate tenders and quotations and ensure an efficient turnaround time. Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum. Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner. Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints. Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner. Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way. Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders. Support and assist with other internal Trade & Installer functions. Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.

Key activities include:

• Generate tenders and quotations and ensure an efficient turnaround time.
• Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
• Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders.
• Support and assist with other internal Trade & Installer functions.
• Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.

QUALIFICATIONS/EXPERIENCE

Candidates will ideally be educated to 'A' level standard or equivalent with grades A to C in Maths and English. A working knowledge of Microsoft Office is essential. A good working knowledge of SAP will be beneficial. The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our DE&I Page to learn more about Prysmian's commitments. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know. Prysmian is a global cabling solutions provider leading the energy transition and digital transformation. By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation, and a strong customer base, the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian's business strategy perfectly matches key market drivers by developing resilient, high-performing, sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions. Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.