Customer Care Professional

360insights; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job description

Experiences that create growth. Growth that creates experiences.

Be a Part of a Team That Is Innovating an Entire Industry

You'll be part of a dynamic team, benefit from values-based leadership, and work with some of the world’s biggest brands to help them win in their markets. We are a fast-paced global technology company with big ambitions to change an industry while making a difference globally. And we are just getting started!

Making a Difference in the lives of our team members, our clients and our global communities!

Experiences that create growth. Growth that creates experiences

We believe that embracing new experiences during your time at 360insights will create learning and growth opportunities and in turn that growth will open the door to more opportunities. Our aim is to promote from within by providing investment in professional development and rewarding work experiences that are purposeful – learn more about jump-starting your career at 360insights with our current Open Positions.

At 360insights our published Compensation Philosophy is intended to transparently illustrate our framework which enables scalable compensation decisions and planning, is both internally equitable and externally competitive, rewards, motivates and retains our existing people, and attracts the type of future team members we seek, all in alignment with our Employee Value Proposition (EVP), which promotes and celebrates growth, our values, and our core commitment.

As a part of our Compensation Philosophy, we consider pay transparency a best practice, particularly surrounding our diversity, equity, inclusion and belonging goals, by providing our existing people and candidates seeking to join 360 with information about their compensation arrangements, how salary bands are established and updated, and what to expect when considering a role change.

Bring Your Whole Self to Work

We are committed to ensuring all Insighters have a sense of belonging by building an inclusive culture, and our team member-led communities—Women360, Queer360, and 360Mosaic—work hard to help us achieve this.

We encourage you to bring your whole self to work, because we think that is when you are at your best. Find out more about DEIB at 360insights .

Candidate use of AI

We embrace AI as a tool for productivity at 360 and it’s no different within the hiring process. We recognize it can be a great tool to help you organize your thoughts and help you put your best foot forward but we also believe in our core value of Be Real and Have Fun—which means we value authenticity above all. We want to see your unique perspective and experience come through in the hiring process.

Using AI in your application

• Feel free to use AI to check grammar, spelling, and formatting in your resume and cover letter.
• AI can help you organize your thoughts, but we encourage you to re-write content in your own words - while AI can be a helpful assistant, your application should reflect your true self.
• Do not use AI to exaggerate or inflate your experience - authenticity matters to us and we want to get to know you - your skills, experiences, and personality - so while AI can be a helpful assistant, your application should reflect your true self.
  
  

Using AI during the interview process

• The interview process is about getting to know you and making sure the role is a good fit for both of us.
• You’re welcome to use AI to help prepare materials for presentation-style final interviews, but please let us know which parts were AI-generated.
• You can use AI to help you prepare for your interview, however you must not use AI during a live interview to generate real time responses. Your interview responses should be entirely yours and based on your skills and experience – you got this!
  
  If we suspect that AI has been used during a live interview, we may reject your application as we have not been able to accurately assess your suitability for a role.
  
  

Transparency and authenticity

• If AI played a significant role in crafting your application materials, be open about it and tell us in your resume.
• Misrepresenting your skills or experience - whether through AI or otherwise - also goes against our values and may impact your candidacy.

How we use AI to help us uncover great talent

You may be wondering how we use AI in the hiring process here at 360insights. We don’t use AI exclusively or definitively to screen out candidates based on key word searches. We do use AI within our applicant management system for productivity to prioritize candidates that our recruitment team would like to connect with based on prior experience and skills but ultimately all resumes are read by a human recruiter. If you have any questions about using AI in the application process or need any accommodations, feel free to reach out to [e-mail] or speak to a recruiter on our team.