Customer Care/Print Production

AlphaGraphics - US103; Portsmouth; On-site; GBP 19,000 - 24,000; Full time

Job summary

AlphaGraphics is seeking a Customer Care/Print Production specialist to join our team. No experience required; the role supports printing, binding, shipping and consultative service to clients, helping them get reliable, high-quality prints on time.

You will evaluate client needs, propose solutions, coordinate production and delivery, handle invoices, and participate in growth efforts with existing clients and new outreach, while maintaining strong relationships in a fast-paced customer service

Qualifications

• Experience in business-to-business environment preferred but not required.
• High school diploma or equivalent required.
• Familiarity with print and copy technology is highly desirable.

Responsibilities

• Receive customers and address needs in-store.
• Consult with clients to determine print requirements and solutions.
• Provide product estimates after consultation.
• Coordinate delivery/production with the production team.
• Manage client expectations, schedules, and pricing.

Skills

Customer service

B2B experience

Self-starter

Proactive problem-solving

Communication

Education

High School Diploma or equivalent

Tools

Print/copy technology

Computer literacy

Job description

Future Opening: Customer Care/Print Production

Job Description

No experience required! The Customer Care/Print Production role is a core component of the architectural, building and construction industry of the Seacoast. Our clients depend on us to provide high quality prints in a timely manner, and you as the Repro Specialist will help our customers get what they need. Printing, binding, shipping and consultation. This is a full-time position with benefits.

About the Company

AlphaGraphics is the leading provider of Print, Copy, Signs, Banners, Design Services, Promotional Products for area businesses, as well as Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the community for over 20 years.

Position Summary

The Customer Care/Print Production role is responsible for evaluating client product needs, selling appropriate solutions, producing plans, binding, packaging and shipping. The position requires client relationship management and occasionally cross-selling the various services and products of the company.

Primary Responsibilities:

• Receiving Customers
  • Address clients as they come to the store
  • Deliver completed projects to walk-in traffic
• Client Consultation:
  • Work with the existing customer base and walk in customers to determine their print needs and recommend appropriate solutions
• Provide product estimates for clients after consultation
• Coordinate delivery / production of products with production
• Manage client expectations, schedules, and prices as needed
• Prepare accurate invoices following established process guidelines
• New Business Generation:
  • Work with other Sales Consultants to achieve revenue targets
  • Grow business with existing clients
  • Prospect and network for new clients through regular outreach efforts
• Communications
  • Ensure clients are fully aware of their project status and any challenges

Qualifications

The ideal candidate is a consummate professional with experience successfully working in a business-to-business environment. Experience in construction, print or signs is preferred but not required. The candidate has a passion for business, believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges. However, we will fully train the right candidate even if you have no experience.

Additional Requirements

• High School Diploma or equivalent
• Experience in customer service within a fast-paced environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• Positive "can do" attitude (this is critical!)

Additional Skills and Abilities -- Desired (Advantageous, but not required):

• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology
• Experience in business-to-business, retail, and/or manufacturing setting

Workplace Requirements:

• Driver's license and access to vehicle
• Ability to lift 40 lbs

Equal Opportunity Employer.

Applications will be reviewed on a rolling basis until ideal candidate has been found.

Compensation: $19.00 - $23.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Hard work, collaboration, humanity, fun, and laughter

"I absolutely love working here. It has been one of my favorite places to work. Amazing environment. Very upbeat and professional. Management is amazing and makes sure the employees are taken care of."