Customer Care Manager

Fawkes and Reece; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A respected residential developer in Leicestershire is looking for a Customer Care Manager to lead their customer support team. In this role, you will manage customer queries, coordinate defect resolution, and ensure a superior aftercare experience, working closely with site teams and subcontractors. This position offers opportunities for career development in a growing company with a commitment to high-quality service.

Benefits

Company pension

Private medical insurance

Career development and internal progression opportunities

Qualifications

• Experience in customer care within housebuilding or construction.
• Strong understanding of NHBC guidelines and new build process.
• Excellent communication and leadership skills.

Responsibilities

• Manage and lead the customer care coordination team.
• Oversee the customer journey from handover to defect resolution.
• Handle escalated issues ensuring timely resolutions.

Skills

Communication

Leadership

Customer-focused

Organised

Proactive

Job description

Are you an experienced Customer Care Manager or Senior Coordinator ready to step into a leadership role? A respected and established residential developer known for delivering high-quality, affordable new build homes in Leicestershire is hiring a Customer Care Manager to join their growing team.

Location: Leicestershire
Position: Customer Care Manager
Industry: House building / Construction / Property Development

Job Overview:
As a Customer Care Manager, you will support homeowner's post-completion, leading a small team to manage customer queries, coordinate defect resolution, and maintain the highest standards of service. You'll work closely with site teams and subcontractors to ensure smooth and timely aftercare delivery.

Key Responsibilities:

• Manage and lead the customer care coordination team
• Oversee the customer journey from handover to defect resolution
• Handle escalated issues and ensure timely resolutions
• Schedule and monitor works with engineers and subcontractors
• Maintain accurate records using the CRM system
• Ensure compliance with NHBC standards and internal processes
• Report on customer care performance and identify service improvements

Candidate Requirements:

• Experience in customer care within housebuilding or construction
• Strong understanding of NHBC guidelines and the new build process
• Excellent communication and leadership skills
• Organised, proactive, and customer-focused
• Ability to manage a team and build strong relationships with subcontractors

Benefits Package:

• Company pension
• Private medical insurance
• Career development and internal progression opportunities

Apply Now:
Ready to take the next step in your Customer Care career?
Contact Max Davies on 07545 438316 or apply via the link