Customer Care Manager – Residential Developer – North London

Pinnacle Recruitment Ltd; London Colney; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading residential developer in North London seeks an experienced Customer Care Manager. In this role, you will manage a team responsible for delivering first-class customer service from purchase to handover, ensuring client satisfaction across multiple high-end developments. With a great industry reputation and opportunities for growth, this position offers a competitive salary and a dynamic environment.

Qualifications

• Experienced Customer Care Manager/Coordinator in the high-end residential industry.
• Ability to provide exceptional first-class customer service.
• Management skills for overseeing a customer care team.

Responsibilities

• Manage a small team while overseeing customer care processes.
• Ensure properties are fully inspected and handle the snagging process.
• Liaise with clients during and after the handover stage.

Skills

Leadership

Communication

Customer Service

Job description

Customer Care Manager – Residential Developer – North London

Home » Residential » Customer Care Manager – Residential Developer – North London
Salary: £40k-£45k plus package
Location: North London
Regions: Hertfordshire, London

My client who is a top developer located in North London covering sites across North London and Hertfordshire. A company with a great reputation in the industry and a world class team, they have plenty of support to grow and expand their team further with the addition of experienced personnel.

The company currently has a number of high profile projects within the region and have more in the pipeline. The have strong backing financially and are growing in size and reputation due to their recent successes within the industry.

They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager with experience in overseeing multiple high end new home residential developments across the regions.

Specification

• The role will be head office and Site based and be managing a small team.
• You will be responsible in dealing with clients from the initial purchase stage through to completion and handover stage.
• Liaising and assisting the build team to ensure properties are fully inspected and dealing with the snagging process to ensure there are no problem or defects with each individual property.
• You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and dealing with any queries they may have.
• You will also have a small team reporting into you and you will ensure that a high quality of customer service is maintained consistently.

Essential Skills

• Experienced Customer Care Manager/Coordinator within the high end residential industry with a private/residential developer within London.
• Leadership and excellent communication skills.
• Able to provide an exceptional first class customer service.
• Experience managing the customer care team.
• Experience dealing with clients face to face from initial purchase stage to handovers.
• Experience on working on multiple developments.

If you are interested in this position and would like to know more, please apply with an updated CV.

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