Customer Care Manager

Symphony Group PLC; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading kitchen and bedroom supplier is seeking a full-time Customer Care Manager in Glasgow. This role involves managing customer issues, overseeing a team, and ensuring high standards in service and installation. The ideal candidate will be self-motivated, possess excellent communication skills, and have experience in the building process.

Benefits

Competitive salary

Bonus

Company car

Qualifications

• Experience in fast track building processes and the furniture industry.
• Knowledge of installations.
• Experience managing teams and working under pressure.

Responsibilities

• Manage resolution of product/installation issues.
• Coordinate employed labour force quality.
• Attend customer review meetings and ensure performance targets are met.

Skills

Communication

Interpersonal Skills

Organisational Skills

Time Management

Self-motivation

Job description

• Location: Glasgow, Glasgow City, United Kingdom

Symphony Group have an exciting opportunity inthe Building Division for a Customer Care Manager, as part of the Northern Customer Care Team. There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus benefits.

Symphony is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets Symphony apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. We are an Equal Opportunities company and abide by the Equalities Act 2010.

The key responsibilities of our Customer Care Manager will include:

• Managing the resolution of reported product / installation issues.
• Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
• Attending regular review meetings with our customers.
• Ensuring area performance targets are achieved.
• Administrative duties in accordance with the role.

To meet the requirements of our Customer Care Manager you must have:

• Able to communicate confidently with people at all levels.
• Self-motivated and willing to work as part of a dynamic team
• Able to working under pressure to maintain deadlines
• Personally presentable at all times.

As ourCustomer Care Manager you will be:

• Experience of working within fast track building processes and the furniture industry.
• Knowledge of installations.
• A hands-on approach and determination.
• Excellent interpersonal skills
• Excellent organisational, numerical and time management skills
• Experience of managing people.
• A willingness to learn on your feet.

This position will be rewarded with a competitive salary, bonus and company car. In order for your application to be taken further please state your required salary.

If this sounds like the perfect opportunity for you and you’d like to become our Customer Care Managerthen please click ‘apply’ today – don’t miss out, they’d love to hear from you!