Customer Care Manager

Anonymous; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading supplier of fitted kitchens and bedrooms in the UK is seeking a Customer Care Manager to join their Northern Customer Care Team. This is a full-time, permanent position aimed at managing customer issues, coordinating teams, and ensuring high standards of service. The ideal candidate will possess excellent communication and organisational skills, and will be rewarded with a competitive salary and benefits including a company car.

Benefits

Company car

Bonus

Qualifications

• Experience in fast track building processes and within the furniture industry.
• Knowledge of installations.
• Experience of managing people.

Responsibilities

• Manage the resolution of product and installation issues.
• Co-ordinate employed labour force ensuring high workmanship standards.
• Attend regular review meetings with customers.

Skills

Communication

Teamwork

Interpersonal skills

Organisational skills

Time management

Tools

Computer literacy

Job description

Our client have an exciting opportunity in the Building Division for a Customer Care Manager, as part of the Northern Customer Care Team. There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. You will join them on a full-time, permanent basis, and in return, you will receive a competitive salary plus benefits.

Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets them apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. They are an Equal Opportunities company and abide by the Equalities Act 2010.

The key responsibilities of their Customer Care Manager will include:

Managing the resolution of reported product / installation issues.

Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.

Attending regular review meetings with their customers.

Ensuring area performance targets are achieved.

Administrative duties in accordance with the role.

To meet the requirements of their Customer Care Manager, you must have:

Able to communicate confidently with people at all levels.

Self-motivated and willing to work as part of a dynamic team

Able to working under pressure to maintain deadlines

Computer literate

Personally presentable at all times.

As their Customer Care Manager you will be:

Experience of working within fast track building processes and the furniture industry.

Knowledge of installations.

A hands-on approach and determination.

Excellent interpersonal skills

Excellent organisational, numerical and time management skills

Experience of managing people.

A willingness to learn on your feet.

This position will be rewarded with a competitive salary, bonus and company car. In order for your application to be taken further please state your required salary.

If this sounds like the perfect opportunity for you and you’d like to become their Customer Care Manager then please click ‘apply’ today - don’t miss out, they’d love to hear from you