Customer Care Executive - LDB

L'Oréal; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Care Executive to enhance customer experiences across various channels. In this dynamic role, you will engage with pharmacies, department stores, and medi-spas, ensuring their needs are met from order to delivery. You will utilize your strong communication and problem-solving skills to build relationships and address operational queries. Join a forward-thinking company that values diversity and offers a comprehensive benefits package, including discounts on iconic brands and a commitment to your personal and professional growth. This is an exciting opportunity to make a meaningful impact in the beauty industry.

Benefits

Private Medical Insurance

Dental Insurance

Discounted Gym Memberships

Enhanced Pension Plan

Up to 60% Brand Discounts

Onsite Mental Health Support

Money-saving Offers

Free Mortgage Advice

Share Options

Enhanced Family Leave

Qualifications

• Experience in a customer service or administration environment is beneficial.
• Proficient in Microsoft Office and comfortable learning new IT systems.

Responsibilities

• Ensure timely and efficient customer order and delivery processes.
• Contribute to customer satisfaction survey analysis and action plans.

Skills

Communication Skills

Interpersonal Skills

Problem Solving

Relationship Building

Multi-tasking

Supply Chain Understanding

Adaptability

Education

Experience in Customer Service

Administration Experience

Tools

SAP

Microsoft Office

Job description

As a Customer Care Executive you will be dealing with Pharmacies, Department store & Medi-Spa customer base and your key objective will be to ensure the needs of these customers, through from order to delivery, are met at all times in a timely and efficient manner. This will involve regular liaison with our customers and various departments throughout our organisation and a desire to find the root cause of issues and improve processes. This role will also have a responsibility to contribute to our customer experience journey in LDB, by offering support on our customer satisfaction survey analysis and action plan.

A DAY IN THE LIFE

A day in the life of a Customer Care Executive is fun, fast paced and at the heart of providing our customers the best service that L’Oreal can offer. You will be self-driven and results orientated, have a logical approach and possess strong communication skills. You will work with many different systems including SAP and Microsoft Office applications. As a Customer Care Executive you must show a proactive and flexible approach and be able to quickly build strong relationships with internal and external customers. You are in some cases the first point of contact representing the division and our department for all operational related queries. You will be able to think on your feet, be solutions focused and results driven whilst also balancing long term thinking with delivering everyday operational excellence.

Who You Are

• Excellent communication and influencing skills with experience of building relationships across an organization.
• Thorough understanding of Supply Chain.
• Comfortable learning new IT systems.
• Experience of using SAP would be advantageous.
• Experience in a Customer Service and/or administration environment would be beneficial.
• Proficient in Microsoft Office Packages (Outlook, Word and Excel).
• Proven ability to multi-task and be able to prioritize in a busy environment.
• Strong interpersonal skills to build effective relationships internally and externally with our customers.
• Ability to reach mutually acceptable solutions to complex problems which arise; considered, able to manage and resolve issues under pressure.
• Experience in adapting communication style.
• Comfortable dealing with and influencing people at all levels across the business.
• A solution driven thinker, willing to challenge existing processes.

What We Offer

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

How We Recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.