[2025] UKI - Customer Care Executive (LDB)

L'oreal Usa; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and fast-paced environment as a Customer Care Executive, where you will play a crucial role in ensuring customer satisfaction for pharmacies and department stores. This role requires excellent communication and problem-solving skills, as you will be the first point of contact for operational queries. You will work with systems like SAP and Microsoft Office, contributing to the continuous improvement of customer experiences. Enjoy a comprehensive benefits package, including private medical insurance and development opportunities, while being part of a leading company committed to inclusivity and sustainability.

Benefits

Private Medical Insurance

Dental Insurance

Discounted Gym Memberships

Enhanced Pension Plan

Share Options

Onsite Mental Health Support

Enhanced Family Leave

Paid Fertility Leave

Qualifications

• Strong communication and influencing skills are essential.
• Thorough understanding of Supply Chain processes is required.

Responsibilities

• Ensure timely and efficient order delivery to customers.
• Support customer satisfaction survey analysis and action planning.

Skills

Communication Skills

Relationship Building

Problem Solving

Multitasking

Adaptability

Education

Experience in Customer Service

Experience in Administration

Tools

SAP

Microsoft Office

Job description

As a Customer Care Executive, you will be dealing with Pharmacies, Department stores, and Medi-Spa customer bases. Your key objective will be to ensure that these customers' needs—from order to delivery—are met consistently in a timely and efficient manner. This role involves regular liaison with customers and various departments within our organization, with a focus on identifying root causes of issues and improving processes. Additionally, you will contribute to our customer experience journey at LDB by supporting customer satisfaction survey analysis and action planning.

A DAY IN THE LIFE

Being a Customer Care Executive is engaging, fast-paced, and central to delivering the best service that L’Oréal can offer. You should be self-driven, results-oriented, logical, and possess strong communication skills. You will work with systems including SAP and Microsoft Office. A proactive, flexible approach and the ability to build strong relationships internally and externally are essential. You will often be the first point of contact for operational queries, requiring you to think quickly, focus on solutions, and balance immediate operational needs with long-term improvements.

WHO YOU ARE

• Excellent communication and influencing skills with experience in relationship building across organizations.
• Thorough understanding of Supply Chain processes.
• Comfortable with learning new IT systems.
• Experience with SAP is advantageous.
• Experience in Customer Service and/or administration is beneficial.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to multitask and prioritize in a busy environment.
• Strong interpersonal skills for effective internal and external relationship management.
• Capable of resolving complex problems under pressure with mutually acceptable solutions.
• Adaptable communication style.
• Comfortable influencing at all organizational levels.
• A solution-oriented thinker willing to challenge existing processes.

WHAT WE OFFER

Our industry-leading benefits package reflects our appreciation for our people, who are central to L'Oréal's success. Benefits include money-saving offers, mortgage advice, share options, an enhanced pension plan, discounts on brands like YSL, CeraVe, Armani, Kiehl's, and Garnier, private medical and dental insurance, discounted gym memberships, onsite mental health support, enhanced family leave, and up to 4 weeks of paid fertility leave. We also support your development through training, leadership programs, and expert talks.

WHO WE ARE

L’Oréal operates in 150 markets across five continents. With over a century dedicated to creating beauty that moves the world, it is the industry leader with €29 billion in sales. We tackle large-scale challenges while committing to inclusivity and sustainability, aiming to make the world a more inclusive and better place for everyone and our planet. Experience the dynamic environment where diversity and purpose create meaningful impact.

HOW WE RECRUIT

We are committed to creating a diverse, equitable, and inclusive environment. Our employment practices are inclusive regardless of race, religion, gender identity, sexual orientation, origin, age, socioeconomic status, medical condition, disability, or any protected status. We value different backgrounds, experiences, and perspectives, believing that our differences foster innovation and growth.

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