Customer Care Executive (Korean Speaker)

JR United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise de voyage dynamique recherche un Customer Care Executive parlant coréen pour fournir un service de qualité aux groupes asiatiques à Londres. Le candidat idéal aura une expérience en service client, des compétences en négociation et une passion pour l'industrie du voyage. Ce rôle offre des opportunités de croissance dans un environnement international stimulant.

Qualifications

• Expérience en service client et tourisme préférée.
• Langue coréenne native et anglais courant requis.
• Disponibilité flexible et capacité à travailler sous pression.

Responsibilities

• Fournir un service client exceptionnel pour des groupes asiatiques.
• Gérer les itinéraires et résoudre les problèmes rapidement.
• Négocier et maintenir des relations avec les partenaires fournisseurs.

Skills

Customer service

Problem-solving

Negotiation

Multicultural understanding

Multitasking

Job description

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Customer Care Executive (Korean Speaker), London

Client: G2 Travel

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 25.05.2025

Expiry Date: 09.07.2025

Job Description:

We're looking for passionate individuals with customer care experience in the travel industry and fluent Korean language skills. If you thrive in a fast-paced, international environment, this is your moment! While the role is based in London, applicants from other European countries are also welcome to apply. A competitive salary and exciting growth opportunities await!

The Company

… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.

We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.

We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun!

The Role

Take responsibility for providing excellent in-destination service for Asian groups, with particular attention to Korean customers. Check itinerary feasibility before tour arrival and ensure seamless operation. Provide concierge-level support for exceptional groups with special needs. Balance customer satisfaction with commercial outcomes. Negotiate, contract, maintain, and foster relationships with supplier partners. Prevent issues and resolve emergencies promptly, maintaining high service standards. Meet & greet customers and assist on-site during major emergencies.

Key Activities

Groups pre-arrival

• Check itinerary details to ensure smooth logistics
• Obtain and supply contact details before deadlines for complete information
• Complete reconfirmations as necessary
• Ensure familiarity with group requirements before arrival
• Follow up with reservations on non-confirmed services to ensure confirmation

Groups on the road

• Liaise with tour leaders and suppliers to deliver high standards of service
• Maintain proactive contact to anticipate and resolve issues via phone, social media, and in person
• Resolve inquiries or problems quickly for the best outcomes
• Facilitate change requests, negotiate additional reservations, and minimize costs
• Act as emergency support during crises
• Provide on-call support when needed
• Coordinate communication among internal contacts to ensure transparency
• Align service expectations between G2, suppliers, and groups
• Log and communicate actions taken, including costs
• Handle urgent issues out of hours
• Follow up on open issues to resolution
• Conduct root cause analysis and recommend improvements
• Complete timely reporting
• Monitor supplier quality standards and provide feedback

Knowledge, Skills & Experiences

• Customer service experience preferred
• Tourism experience preferred
• Languages – Korean native preferred, English full proficiency
• Flexible hours and on-call availability
• Willing to work weekends, holidays, and rotating shifts
• Proactive and customer-focused
• Strong problem-solving and negotiation skills
• Multicultural understanding and empathy
• Multitasking and deadline management
• Ability to work under pressure independently
• Teamwork versatility

Measuring Success

• Positive client and internal feedback
• Issue resolution time
• Repeat business from exceptional groups
• Effective communication
• Timely contact details for tour leaders
• Minimal itinerary mishaps
• Recommendations for process improvements
• Cost minimization examples
• Delivery aligned with market and customer expectations