Customer Care Coordinator – New Build Housing

Kitson Associates; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kitson Associates seeks a motivated Customer Care Coordinator to ensure exceptional customer support after move-ins. This role involves coordinating with contractors and maintaining a customer database, ensuring a smooth and satisfactory transition into new homes. Ideal candidates will have a background in customer service, especially within the construction sector, and possess strong organisational skills.

Benefits

Supportive team environment

Fantastic office location

Competitive salary and benefits

Qualifications

• Experience in a Customer service or aftercare role, ideally within construction.
• Strong organisational and planning skills.
• Collaborative team player with a proactive attitude.

Responsibilities

• Acting as the first point of contact for customers post-legal completion.
• Coordinating with contractors to resolve customer queries.
• Producing documentation for customer care activities.

Skills

Organisational skills

Planning skills

Teamwork

CRM systems

Microsoft Office

Customer service

Job description

Kitson Associates is pleased to share a fantastic opportunity for a confident Customer Care Coordinator to join a successful developer based in Birmingham.

This role plays a key part in ensuring customers feel supported and valued from the moment they move into their new homes.

What’s in it for you?

• You’ll be part of a small, supportive team that really looks out for each other
• Fantastic office location
• Competitive salary and benefits

What you’ll be doing:

• Acting as the first point of contact for customers after legal completion
• Coordinating with contractors and site teams to resolve customer queries efficiently
• Ensuring materials and labour are arranged before work begins
• Personally checking in with customers post-move-in to ensure satisfaction
• Producing accurate and timely documentation for all customer care activities
• Keeping the customer database up-to-date

What we’re looking for:

• Experience in a Customer service or aftercare role, ideally within construction
• Strong organisational and planning skills—you can juggle tasks with ease
• A team player who’s confident working with internal departments and external stakeholders
• Comfortable using CRM systems and Microsoft Office
• A proactive, friendly attitude who is a real team player

For more information, please apply with an up to date CV toBecky Kitsonat Kitson Associates. If you do not hear back within 3days, unfortunately, your application was not shortlisted for this particular position on this occasion.

Kitson Associates is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.