Customer Care Coordinator

Cityscape Recruitment; St Albans; On-site; GBP 29,000 - 35,000; Full time

Job summary

A residential development company in St Albans is seeking a motivated individual for a customer service role. Responsibilities include processing complaints, maintaining communication with customers, and providing administrative support. The ideal candidate has experience in customer service and strong communication skills. The salary is up to £35k dependent on experience.

Benefits

Excellent opportunities

Company benefits

Qualifications

• Proven experience in a customer service role with a residential developer.
• Polite, professional, and an outstanding communicator.
• Adept at quick decision-making and providing solutions.

Responsibilities

• Process customer complaints and assist with related issues.
• Maintain regular communication with customers.
• Provide administrative support to the Head of Customer Care.

Skills

Customer service experience

Effective communication

Problem-solving

IT proficiency

Tools

CRM tools

Job description

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We are looking for a motivated individual to join our team and undertake the following responsibilities:

• Process customer complaints, snagging andassist with any related issues.
• Maintain regular communication and updates with customers.
• Provide general administrative support to the Head of Customer Care.
• Handle customer queries and complaints effectively.
• Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.

REQUIREMENTS

• Proven experience in a customer service role with a residential developer.
• Open to challenges and skilled at providing effective solutions to concerns.
• Polite, professional, and an outstanding communicator.
• Able to act quickly and make decisions.
• Proficiency in IT systems, including customer relationship management (CRM) tools.
• Committed to fostering Diversity and Inclusion in the workplace.

REWARDS AND BENEFITS

The salary will be dependent on the level of exposure to customer service roles. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits.