Customer Care Co-ordinator

Adecco; Tewkesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une organisation de construction de premier plan recherche un Customer Care Coordinator dynamique pour assurer un excellent service à la clientèle. Vous serez responsable de la gestion des plaintes, de la coordination des techniciens et de la mise à jour des dossiers, tout cela dans un environnement en perpétuelle évolution. Rejoignez une équipe accueillante et bénéficiez d'opportunités de croissance professionnelle tout en contribuant à la satisfaction des clients.

Benefits

Package salarial compétitif

Opportunités de développement de carrière

Qualifications

• Expérience préalable dans un rôle de service client ou d'administration.
• Capacité à travailler dans un environnement dynamique et rapide.
• Souci du détail et compétences organisationnelles.

Responsibilities

• Gérer les appels entrants, le courrier et les emails.
• Valider les plaintes et résoudre les problèmes rapidement.
• Coordonner les techniciens et gérer les rendez-vous.

Skills

Communication

Résolution de problèmes

Organisation

Education

Expérience en service client ou administration

Tools

Microsoft Office

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Our client, a leading construction organisation, is seeking a motivated individual to join their team as a Customer Care Coordinator. If you are a proactive problem solver with excellent communication skills, this could be the perfect opportunity for you!

Key Responsibilities:

• Handling incoming calls, post, and emails
• Validating complaints and resolving issues promptly and efficiently, seeking guidance when necessary.
• Coordinating customer care technicians, suppliers, and engineers to resolve issues and schedule appointments.
• Ensuring work is carried out to the satisfaction of the customer.
• Updating and maintaining records
• Bringing persistent faults to the attention of your Manager
• Categorising works effectively to minimise costs.
• Developing an understanding of the Reporting Process and assisting with defect logging when required.
• Processing reports
• Attending necessary meetings to support job performance.
• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as required.

Requirements:

• Previous experience in a customer service or administration role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office suite.
• Detail-oriented with excellent organisational skills.
• Ability to work independently as well as collaboratively in a team.

Our client offers a competitive salary and benefits package, as well as opportunities for career growth and development. You will be joining a supportive and welcoming team in a conveniently located office, just minutes away from the train station.

If you are ready to take on this exciting challenge and make a difference, apply now with your CV and cover letter. Our client is looking forward to welcoming an enthusiastic and dedicated Customer Care Coordinator to their team.

Note: Due to the high volume of applications, only successful candidates will be contacted. We appreciate your understanding.

Apply now and embark on an exciting career journey with our client!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Created on 22/06/2025 by TN United Kingdom