Customer Care Boreham Interchange - CM2 5PS

McDonald's United Kingdom; Chelmsford; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is looking for a Customer Care Assistant to be the face of the restaurant. This role involves engaging with customers, ensuring a welcoming atmosphere, and maintaining cleanliness. You will be responsible for making children feel welcome and organizing special events while keeping the manager informed about customer satisfaction. If you have a genuine smile and a passion for customer service, this is an exciting opportunity to join a team that values inclusion and community.

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Must possess effective communication and customer engagement skills.
• Ability to maintain a friendly and welcoming demeanor.

Responsibilities

• Engage with customers and ensure smooth operation of customer areas.
• Maintain cleanliness standards and create a welcoming atmosphere.

Skills

Effective Communication

Customer Engagement

Attentive Listening

Friendly Behavior

Job description

Job Title: Customer Care Assistant at McDonald's

McDonald's, one of the most recognized brands worldwide, is committed to core values: Serve, Inclusion, Integrity, Community, and Family. We strive to foster a safe, respectful, and inclusive workplace, offer quality jobs, and ensure opportunities are accessible to all.

As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, organizing special events, attending to specific customer needs, maintaining cleanliness standards in the dining area and toilets, and creating a warm, welcoming atmosphere. Maintaining positive communication with customers and keeping the manager informed about customer satisfaction are key aspects of your role.

In our fast-paced, high-energy environment, we seek individuals with a genuine smile and the ability to connect with customers, making them feel valued.

Essential qualities include friendly, welcoming, courteous, and helpful behavior, along with effective communication skills such as attentive listening, face-to-face verbal communication, and eye contact. The ability to sustain high energy levels while working efficiently and productively is crucial.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more.