Customer Care Associate (Remote)

Ihateironing; United Kingdom; Remote; GBP 30,000; Full time

Job summary

An exciting and innovative company is seeking a passionate individual to join their award-winning Customer Care team. This role is vital to ensuring that customers receive outstanding service. You will be responsible for managing customer interactions, resolving issues, and liaising with drivers and dry cleaning partners. With a focus on growth and development, this fully remote position offers a competitive salary and a range of benefits, including a health and fitness subsidy, company pension, and opportunities for progression. If you thrive in a fast-paced environment and enjoy helping others, this could be the perfect opportunity for you.

Benefits

£20.00 monatlicher Gesundheits- und Fitnesszuschuss

Möglichkeit auf Gewinnbeteiligung

Betriebliche Altersvorsorge

Bezahlte Unterkunft für zwei Wochen Training in London

Subventionierte Wäsche- und Reinigungsdienste

Möglichkeit zur Weiterentwicklung

Tolle Arbeitsumgebung

Vollständig remote Position

Arbeiten an jedem zweiten Wochenende

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice.
• Ausgezeichnete organisatorische Fähigkeiten und Pünktlichkeit.

Responsibilities

• Sicherstellen, dass die Kundenbetreuung stets ausgezeichnet ist.
• Probleme lösen und Beschwerden der Kunden bearbeiten.

Skills

Kundenservice

Multitasking

Aufmerksamkeit für Details

Teamarbeit

Zeitmanagement

Problemlösungskompetenz

Job description

Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career.

About ihateironing:

We are an exciting, fast-growing, and innovative company with big ambitions winning multiple awards. We make busy people's lives easier; press a button on our mobile app and someone arrives at your doorstep, takes away your dirty laundry, and delivers back beautifully cleaned and ironed the next day.

Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.

There will be a two-week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills, and experience to join our ever-expanding and successful team:

1. Two years minimum previous customer care experience
2. Excellent attention to detail
3. Well-organised and punctual
4. A reliable and supportive team player
5. Multitasking and time management
6. Honesty and professionalism in everything you do
7. Working hard and weekends when required
8. Comfortable handling 50+ calls on a daily basis
9. Addressing any issues that may occur
10. Handling customer complaints and providing appropriate solutions
11. Ability to think on your feet and use your own initiative
12. Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Benefits:

1. £30,000 salary
2. £20.00 monthly health and fitness subsidy
3. Opportunity for profit-related bonus
4. Company pension
5. Paid accommodation for two weeks of training in London
6. Subsidised laundry and dry cleaning
7. Opportunity for progression
8. Great working environment
9. Fully remote position
10. Work every second weekend