Customer Care Associate

TN United Kingdom; Peterborough; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Care Associate in Peterborough to support customers with their financial wellbeing. This role is perfect for individuals with a background in customer service who wish to grow within a purpose-led company. You will engage with customers, helping them navigate the Aegon Platform while receiving comprehensive training to develop your skills. The position offers hybrid working, competitive salary, and numerous benefits including a non-contributory pension and annual bonus. Join a team dedicated to making a positive impact in people's lives.

Benefits

Non-contributory pension (8%-12%)

Annual bonus

34 days leave

Private medical cover

Life assurance

Qualifications

• Customer service experience in contact centre, retail, or hospitality.
• Strong communication skills and attention to detail.

Responsibilities

• Be the front line for customer interactions on the Aegon Platform.
• Listen to customer needs and communicate effectively.

Skills

Customer service experience

Strong communication

Attention to detail

Empathy

Flexibility

Proficiency in Microsoft Office

Job description

Job Opportunity: Customer Care Associate at Aegon UK

Join our team in Peterborough as a Customer Care Associate, supporting customers with their financial wellbeing through the Aegon Platform. This role is ideal for individuals with customer service experience looking to grow in a purpose-led company.

Key Details

• Hybrid Working: Post training, colleagues are expected to be in the office at least 40% of their time.
• Start Date: Summer 2025
• Application Deadline: Friday, 9th May 2025

About Aegon UK

We are dedicated to helping people live their best lives, supporting customers through life's big moments like pensions, savings, and investments via our online platform.

Role Responsibilities

• Be the front line for customer interactions, helping them navigate the Aegon Platform.
• Listen to customer needs and communicate clearly and effectively.
• Engage in continuous learning and development.

Training and Development

No prior financial expertise required. You will undergo comprehensive training at our Customer Care Training Academy, gaining the skills needed to excel in your role.

Candidate Requirements

• Customer service experience (contact centre, retail, hospitality, etc.)
• Strong communication and attention to detail
• Empathy and flexibility in handling customer needs
• Proficiency in Microsoft Office tools

Benefits

• Starting salary from £24,570, with flexibility up to £27,700 based on experience
• Opportunities for progression up to £33,240
• Non-contributory pension (8%-12%)
• Annual bonus, 34 days leave, private medical cover, life assurance, and more

Next Steps

Initial assessments will include online games/tasks, followed by a screening call, and then an in-person interview on 15th May 2025. Be prepared for an engaging assessment process.

Legal & Equal Opportunity

You must have the right to work in the UK. We conduct background checks and are committed to equal opportunities regardless of age, disability, race, religion, gender, or sexual orientation.