Customer Care Assistant - Full Time Over 18 - Sprucefield

McDonald's United Kingdom; Lisburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a globally recognized brand as a Customer Care Assistant, where you will be the face of the restaurant, creating a warm and inviting environment for customers. This role is perfect for someone who thrives in a fast-paced atmosphere, enjoys engaging with people, and is dedicated to providing excellent service. You'll be responsible for making children feel welcome, organizing special events, and ensuring customer satisfaction. With a focus on teamwork and effective communication, this position offers a chance to make a real impact in the community while enjoying various benefits. If you have a genuine smile and a passion for customer care, this opportunity is for you!

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Friendly and welcoming demeanor with effective communication skills.
• Ability to thrive in a fast-paced environment and maintain high energy.

Responsibilities

• Engaging with customers and ensuring smooth operations in the customer areas.
• Maintaining high standards of cleanliness and creating a welcoming atmosphere.

Skills

Customer Engagement

Effective Communication

Teamwork

Attentive Listening

High Energy Levels

Job description

McDonald's is one of the most recognized brands in the world, and our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.

Job Title: Customer Care Assistant

As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in the customer areas. Your responsibilities include making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

We are looking for someone who thrives in a fast-paced, high-energy environment, with a genuine smile and the ability to connect with customers, making them feel valued.

Ideal candidates will demonstrate friendly, welcoming, courteous, and helpful behavior, work well as part of a team, and possess effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is essential.

Benefits include:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• And much more...