Customer Care Apprentice - Nottingham

TN United Kingdom; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in beauty is seeking a Customer Care Apprentice to join their Nottingham team. This exciting opportunity will allow you to develop your customer service skills in a dynamic environment. You will engage with stakeholders, support the order processing cycle, and contribute to enhancing customer experiences. The role promises a blend of independence and teamwork, fostering a culture of learning and continuous improvement. If you are proactive, detail-oriented, and eager to grow within a globally recognized brand, this apprenticeship is your gateway to a rewarding career.

Qualifications

• Solution-oriented mindset with high attention to detail.
• Strong analytical and problem-solving skills with intermediate Excel skills.

Responsibilities

• Deliver exceptional customer service and manage relationships with stakeholders.
• Drive efficiency improvements while maintaining service quality.

Skills

Customer Service

Analytical Skills

Problem-Solving

Excel

Teamwork

Education

Business Admin Qualification

Job description

Customer Care Apprentice - Nottingham, Nottingham

Client:

Location:

Nottingham, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

11b035e145da

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Based: Nottingham

Start Dates: September

Level: Level Business Admin Qualification

Duration: month+ EPA

Customer Care Apprentice

At L’Oréal, we see beyond just lipstick and beauty products. Operating across countries and continents with international brands, we are committed to creating beauty that moves the world.

Responsibilities include:

1. Understanding the importance of first impressions and delivering exceptional service.
2. Supporting the order to cash cycle, ensuring accurate processing and resolving issues to ensure perfect delivery.
3. Managing relationships with internal stakeholders to drive excellent customer service and collaboration.
4. Building strong cross-functional relationships to meet customer requirements timely and fully.
5. Driving efficiency improvements within current processes while maintaining service quality.
6. Participating in projects impacting the customer experience.
7. Contributing to a motivated team environment, working independently and collaboratively.
8. Utilizing tools and documentation effectively, with training.
9. Engaging in regular feedback sessions for continuous improvement.

Candidate Profile:

1. Solution-oriented mindset with high attention to detail.
2. Strong analytical and problem-solving skills, with intermediate Excel skills.
3. Proactive, adaptable, and resilient to change.
4. Entrepreneurial, curious, adventurous, and eager to learn.
5. Respectful, team-oriented, self-motivated, and open to new ideas.

Next Steps:

Applicants will answer eligibility questions, followed by online assessments if eligible. Successful candidates will be invited to an Assessment Centre, which may be in person. Please apply only once for your preferred role to ensure proper consideration.