Customer Care Advisor - 24/7 Support & Staff Discounts

JDSPORTS; Rochdale; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount

28 days holiday

Gym membership discount

Staff shop

Discount events

Career development

Job summary

JD Sports Head Office in Rochdale is hiring a Customer Care Advisor based at Kingsway. You will engage with customers across phone, email, live chat and social media to resolve queries and drive service standards.

You’ll handle orders by phone, provide product information, and record interactions while delivering a positive brand experience. Previous customer service experience is desirable and adaptability is a must in a fast-growing business.

Qualifications

• Previous experience in a customer service role is desirable.
• Ability to remain calm and focussed when dealing with challenging situations.
• Ability to work on own initiative and as part of a team.
• Creative and forward thinking in suggesting alternative solutions to resolve customer issues.
• Understands the need for confidentiality and compliance with legislation.
• Open and adaptable to change in a fast-growing business.
• Flexible approach to covering a 24/7 operation.
• Can-do attitude and accountability.

Responsibilities

• Dealing with inbound contact by various channels including phone, email, social media and live chat to resolve product related questions, issues or complaints both pre and post order.
• Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
• Providing technical assistance to customers placing orders on the website.
• Provide assistance with product related questions, helping customers reach an informed decision on their purchases.
• Communicating information about the company’s products and services.
• Dealing with written communication through email and post, as well as general administrative duties.
• Accurately recording reasons for customer contacts.
• Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
• Constructively explaining processes and procedures when things occasionally don’t go to plan.

Job description

JD Sports Head Office in Rochdale is hiring a Customer Care Advisor based at Kingsway. You will engage with customers across phone, email, live chat and social media to resolve queries and drive service standards.

You’ll handle orders by phone, provide product information, and record interactions while delivering a positive brand experience. Previous customer service experience is desirable and adaptability is a must in a fast-growing business.