Customer Care Advisor

TN United Kingdom; United Kingdom; Hybrid; GBP 24,000; Full time

Job summary

Join a globally renowned family business offering an exciting opportunity as a customer care advisor. In this role, you will support the sales team by engaging with customers through inbound calls and emails, creating quotes, and processing sales orders. With a focus on customer satisfaction, this position serves as an excellent starting point for your career, backed by comprehensive development plans. Enjoy flexible working options after training, making it a perfect fit for those looking to grow in a supportive environment.

Qualifications

• Experience in a customer care or service team is essential.
• Proficiency in Microsoft Office and CRM software is required.

Responsibilities

• Engaging with customers via inbound calls and emails.
• Collaborating with stakeholders to ensure customer satisfaction.

Skills

Customer Service Experience

Communication Skills

Microsoft Office Proficiency

CRM Software Experience

SAP Experience

Math Skills

Job description

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This is a wonderful opportunity to join a globally renowned family business with an impeccable reputation, offering local and international opportunities.

Purpose

The role of our customer care advisors is to support our sales team by engaging with customers through inbound calls and emails, creating quotes, processing sales orders, and handling customer inquiries, all aimed at ensuring customer satisfaction.

This is an excellent starting point for your career at Habasit, with comprehensive development plans to help you achieve your full potential.

Responsibilities

• Engaging with customers via inbound calls and emails
• Responding to customer queries
• Collaborating with stakeholders to ensure customer satisfaction
• Supporting our sales team

Requirements

• Experience in a customer care or service team
• Ability to learn new products
• Experience with SAP is a plus
• Proficiency in Microsoft Office and CRM software
• Good English and math skills
• Excellent verbal and written communication skills
• Outstanding telephone manner
• Willingness to learn

What We Offer

• £24,000 per annum (40 hours per week, Monday to Friday, core hours 8am – 5pm)
• Flexible/hybrid working options after training completion