Customer Care Advisor

Mamas & Papas Limited; Huddersfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

Une entreprise de produits pour bébés de renom recherche un conseiller en service client à temps plein. Le poste implique le traitement des demandes clients via téléphone et email, avec une formation complète offerte. Les avantages incluent un environnement de travail créatif et de nombreuses opportunités de développement professionnel.

Benefits

Parking gratuit sur site

Cantine subventionnée

Salle de jeux avec billard et TV

Plan de bonus de l'entreprise

33 jours de congés

Programmes de santé et bien-être

Qualifications

• Expérience en centres d'appels ou service clientèle.
• Capacité à résoudre des problèmes clients.

Responsibilities

• Fournir un soutien aux clients par téléphone et email.
• Gérer diverses demandes des clients liées aux produits.

Skills

Communication

Résolution de problèmes

Job description

Overview

For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award-winning manufacturers within the baby & nursery products sector. We offer a wide range of products including prams, cots, baby changing tables, and clothing, combined with exceptional in-store service that builds trust and creates cherished memories.

Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we ensure that whenever our customers need us, we are there for them. Our team provides friendly support via phone and email, helping to resolve queries related to our products purchased in-store, online, or through retail partners.

The Role of CUSTOMER CARE ADVISOR

Due to continued growth, we are seeking an additional CUSTOMER CARE ADVISOR to join us on a full-time basis. We will provide comprehensive training in call and email handling, systems, and product knowledge to enable you to manage a variety of customer inquiries confidently.

We offer a fun and creative work environment with like-minded, caring colleagues dedicated to delivering excellent customer service.

Working hours

The role involves working Monday to Friday from 09:15 to 17:30, with 1 in 3 Saturdays from 09:00 to 17:00. You will have a day off during the week when you work a Saturday, typically Tuesday to Friday.

(Apply to find out more about flexible working options)

If you have a background in call centres or customer service, enjoy solving problems, and want to be part of a growing retailer creating magical memories, we would love to hear from you.

HOW TO APPLY

To apply, click the link to attach your CV and complete our short application form.

Location & Accessibility

By Car: From Huddersfield (Free onsite parking):
From Leeds Road, turn left onto Oak Road, then right onto Bradley Road/A6107. Continue straight onto Colne Bridge Road. At the roundabout, take the 1st exit into M&P Head Office, then immediately turn left to the carpark barrier.

By Bus: From Huddersfield Town Centre, catch buses 202, 203, 228, or 229 to Cooper Bridge Road, then follow the directions above.

By Train: From Huddersfield Train Station, take the same buses as above.

Features & Benefits

• Free onsite parking
• Subsidised canteen
• Games room with pool table and TVs
• Company bonus scheme
• 33 days holiday (full-time), pro-rata for part-time
• Health, wellbeing, and family support programs

Plus many more benefits, including career growth opportunities in a supportive environment.

Diversity & Inclusion

We are committed to championing diversity and inclusivity in all aspects of our business, believing in the power of a diverse workforce to help us all move forward.

Benefits Overview

• 33 days holiday, increasing with service
• Buy & Sell holiday schemes
• Company bonus schemes
• Employer pension contributions from day one
• Staff discounts for family & friends
• External discounts on holidays, travel, dining, and more
• Subsidised health & critical illness cover
• Family-related leave policies including enhanced maternity, IVF, surrogacy, paternity, and adoption leave
• Support for loss and bereavement
• Menopause-friendly employer initiatives
• Employee recognition schemes

Head Office Perks

• Hybrid working (3 days in the office)
• Flexible working hours
• Free parking, prayer room, canteen, tea/coffee, games and TV rooms, and more

(All benefits are subject to individual scheme criteria and terms.)