Contracts & Standards Manager - Estates Services

Orbit Group; Stratford-upon-Avon; On-site; GBP 42,000 - 52,000; Full time

Job summary

Orbit Group is seeking a Contracts and Standards Manager to oversee local contract management for Estates Services and ensure safe, high-quality, cost-effective delivery across a defined area. The role collaborates with internal teams and external contractors to maintain standards and safety for residents and staff.

You will lead contract performance reviews, manage variations, and ensure RAMs and H&S compliance while acting as a key point of contact for stakeholders.

Qualifications

• Experience in a contract management role within estates/services or related field.
• Good knowledge of standards and specifications for Estate Management contracts.
• Ability to hold challenging conversations with contractors and stakeholders about performance.
• Demonstrated commitment to customer focus and service excellence.
• Willingness and ability to travel to meet role requirements.
• Strong IT skills including MS Word and Excel.
• IOSH/NEBOSH general certificate in Health and Safety.

Responsibilities

• Manage all local estates-related contracts in a defined area to deliver high-quality, cost-effective service to customers and stakeholders.
• Lead external contracts, including oversight of financial and operational performance and monthly reviews.
• Collaborate with Group Contracts and Standards Manager to manage contract expenditure against standards, specs, and site schedules.
• Lead contract variations by responding to service demand to achieve the best customer outcomes.
• Ensure RAMs and Health & Safety legislation are in place, reviewed, and actioned on noncompliance.
• Act as main contact for Customers, Contractors, Property Managers and Customer Service on Estate Services enquiries and complaints.
• Support S20 consultations with customers on scheme issues, coordinating with stakeholders.
• Be part of the Out of Hours Rota.

Skills

Contract management

Estates management standards

Stakeholder management

Customer focus

Travel

Microsoft Word & Excel

Health & safety certification (IOSH/NE

Tools

MS Word

Excel

Job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of the Contracts and Standards Manager role is to oversee the local contract management of the suite of Estates Services disciplines provided by internal and external contractors, and to ensure an efficient and cost-effective service is delivered to our customers in a designated area, guaranteeing that the estates, customers and staff are kept safe at all times, whilst maintaining the highest standards of quality in estate management services

This role is part of our Property directorate where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

The main responsibilities of the Contracts & Standards Manager role are:

• To manage all local estates related contracts, in a defined area ensuring the delivery of a high-quality, cost effective service to our customers and stakeholders
• Responsible for the management of external contracts, including taking the lead on operational/financial performance and monthly meetings.
• Working in conjunction with the Group Contracts and Standards Manager to manage contract expenditure in relation to service standards, specifications, and site schedule adherence
• To lead on contract variations by dynamically responding to service demand, to ensure the best outcomes for customers.
• Responsible for ensuring all relevant Health & Safety legislation and RAMs are in place and regularly reviewed. Ensure any changes are implemented, monitored, and recorded. Responsible for ensuring that any noncompliance identified is actioned
• To be a main area point of contact for Customers, Contractors, Property Managers, Customer Service Centre and other stakeholders in dealing with Estate Services Contract Management enquiries and complaints
• To support in the consultation and coordination of customers on S20 related issues to any particular scheme, to include liaison with other stakeholders
• Be part of the Out of Hours Rota

What you’ll bring

Essential skills

• Experience of working in a contract management role in a similar or related environment or field
• Good working knowledge of the standards and specifications of the Estate Management contracts
• The ability to hold challenging conversations with contractors and service stakeholders regarding performance
• To be able to demonstrate a strong commitment to customer focus
• Ability to travel to meet the requirements of the role
• Good IT skills including Microsoft Word and Excel
• IOSH/NEBOSH general certificate in Health and Safety qualification

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.