Customer Care

Bruce; Ditchling; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Subsidised uniform

Free dog daycare access

LifeWorks membership

Pension contributions

Wagestream

Job summary

Bruce's Doggy Day Care Ditchling Brighton is seeking a Full time Customer Care Specialist to join our Ditchling team. You will deliver friendly, high‑quality service to visiting customers and their dogs, supporting check-in/out and daily customer communications.

Working 40 hours a week between 7am and 6pm, Monday to Friday, you will handle calls and emails, resolve inquiries, and help with photos and additional services while keeping accurate notes.

Qualifications

• Excellent communication skills and ability to handle difficult conversations.
• Passion for delivering outstanding customer service.
• Strong IT and organisational skills.
• Ability to work at a fast pace in a self-directed environment.

Responsibilities

• Provide top-notch customer service via phone and email.
• Greet customers and their dogs; manage check-in/out.
• Address customer inquiries and requests; escalate issues when needed.
• Ensure all services and photos are processed promptly.
• Maintain accurate notes of customer interactions.
• Support scheduling and kennel capacity planning.

Skills

Customer service

Communication

IT skills

Organization

Problem solving

Tools

CRM software

Job description

Bruce's Doggy Day Care Ditchling Brighton

Customer Care

Full time

Permanent

We are looking for a Full time Customer Care to join our Ditchling team!

About Us

Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog.

Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff).

We believe that Paw-sitivity rocks! When it comes to our team, our dogs and our customers we’re caring and All fur one. We work hard, are passionate and Wag for it because we love what we do. And, like our doggy friends, we’re forever curious to Sniff out new stuff.

Our values help guide how we behave, remind us what’s important to ourselves, to dogs and their families and what fires us up as a pack.

What You'll Be Doing

As a Customer Care Specialist at Ditchling, your mission is to ensure our customers receive top-notch service and communication. Your daily tasks will range from sharing delightful stories about our furry guests' first day to addressing customer inquiries and requests. Working 40 hours a week between our opening times of 7am-6pm Monday to Friday.

• Strive for excellence in customer service, ensuring every customer interaction exceeds their expectations.
• Engage with customers through phone calls and emails, providing them with valuable assistance.
• Skillfully handle customer queries and complaints, escalating issues when necessary.
• Greet customers and their adorable dogs, ensuring a smooth check-in and check-out process.
• Be the friendly face that checks in with customers, especially during special milestones.
• Ensure all additional services and photos are completed promptly, efficiently allocating and sending them out.
• Keep a watchful eye on field numbers and bus space, expertly allocating boarding requests to the team.
• Tackle dog behavioral concerns with confidence, understanding that these can be challenging conversations.
• Maintain up-to-date and accurate notes of customer interactions.

About You

You are someone who is passionate about delivering above and beyond customer service with a love for dogs.

You will have exceptional communication skills and be able to deal with all types of situations and difficult conversations.

With strong IT and organisational skills you will work effectively at a fast pace and thrive in a self-directed work environment.

You are someone who embraces a challenge and works under time pressure with a can-do mindset and enthusiasm. Giving 100 pawcent in everything you do all while radiating positivity,

Why Unleash Your Potential With Us:

It goes without saying you will have lots of dogs to cuddle and play with.

If you have your own dog they can come to work with you for FREE - providing Bruce's is right for them.

At Bruce’s we’re always striving to learn more about dogs and our staff receive training from our expert dog trainers as well as ongoing personal development with our Learning and Development partner.

Our benefits don’t stop there:

• Subsidised Muck Boots and free uniform.
• Working in an idyllic, rural location.
• Employee Rewards and Recognition programme.
• Membership to LifeWorks, the world’s largest employee assistance programme.
• Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more.
• Wagestream.
• Pension contributions.
• WagestreamBravo benefitsSubsidised uniformEmployee rewards and recognition programmePensionLifeworks membershipFree dog daycare (must meet happy play criteria)

Hours

40

26,852.80