Customer Assistant (Process)

Booths; Barrowford; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Discount card

Shopping discounts

Wellbeing support

Pension

Job summary

Booths is seeking a part-time Customer Assistant (Process) at 3 Halstead Lane, Barrowford. The role is 25 hours per week with a permanent contract and a 1.5x availability expectation to support fair rotas and meet customer demand.

You will be part of the Process department, focusing on stock checks and admin duties to ensure smooth store operations. The position requires a friendly, customer-focused approach and the ability to work shifts including one late night and one weekend day per week.

Qualifications

• Customer service experience is preferred.
• Willingness to work a flexible part-time schedule.
• Ability to work across evenings and weekends when required.

Responsibilities

• Assist with stock checking and inventory across the trading floor.
• Perform price checks, date checks and admin duties to support shop operations.
• Uphold health & safety and food hygiene standards while delivering a positive customer experience.

Skills

Customer service

Teamwork

Flexibility

Job description

Customer Assistant (Process)

Rate: £12.80

Location: 3 Halstead Lane, Barrowford, Nelson, BB9 6HH

Hours: 25 hours per week

ContractType: Permanent

Closing date: 01/11/26

Working pattern

This is a part time position with a contract of 25 hours per week.

As part of your contract, we ask for availability that is, as a minimum, one and a half times your weekly hours. For example, if you were on a 10-hour contract, we would ask for 15 hours of availability. This doesn’t mean you will work 15 hours (unless there is overtime available, and this may be offered to you) but your shifts may be placed anywhere within the availability you provide. This helps us build fair, consistent rotas, and ensures we can meet customer demand across the week. With this role being in Retail, you must also be available to work one late night and one weekend day per week.

You will have 2 weeks’ notice of when your shifts will be. If you can’t exactly match the hours and days we are looking for, this can be discussed. We are always happy to hear from you.

The Role

Working in one of our Process department your day will be filled with a variety of interesting tasks, from checking stock and keeping records to looking after health & safety and food hygiene. As a Process Customer Assistant tasks include: completing inventory management across our trading floor, stock taking processes, price checking, date checking and admin duties.Our customers will be your main focus, and everything you do will be with their shopping experience in mind. If they're happy, then we're happy - and that's what Booths is all about.

About

Booths is more than just a well-loved store. It's a family. It’s about the People, the Product and the Place. We’ve been a family-run business since 1847 and joining our team really does feel like joining a caring, supportive family. You feel special and each day we all work together to be the difference.Our Dream is to be loved by our customers for inspiring and nourishing their desire for excellent food and drink.

Working for us has great rewards:

• Discount card, 25% off Café, lunchtime and Hot Counter, 20% off Meat, Fish, Fruit and Vegetables, 10% off Licensed,15% off everything else
• Shopping discounts with my Booths benefits
• Wellbeing support
• Pension

Rate

• Under 18: £10.30 p/h
• 18 – 20 years: £10.94 p/h
• 21+: £12.80 p/h

Please Note: If we receive a significant number of applications then wemay close applications for this vacancy earlier than the advertised closing date.

Job Description

Customer Assistant (Process)