Customer Assistant – Nights

Sainsbury's Limited; Tonbridge; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Nightshift premium

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Wellbeing programs

Financial support

Job summary

Sainsbury's Tonbridge is seeking a part-time team member for night shifts to support store operations. The role involves stocking shelves, maintaining a clean workspace, and assisting with stock movements from the warehouse to the shopfloor.

You may work across different store areas including chilled and frozen sections, using handheld devices and digital systems. The position is a fixed-term assignment ending 1 January 2027, offering a night-shift premium and benefits.

Qualifications

• Right to work in the UK.
• Minimum age 18 due to hours and handling of alcohol or related goods.
• Willingness to work night shifts in a fast-paced store.

Responsibilities

• Prepare store for the day by stocking shelves and working at a steady pace overnight.
• Keep workspace tidy and aisles presentable for customers.
• Move stock safely from warehouse to shopfloor, including heavy items.
• Work across different store areas, including chilled and frozen sections.
• Use equipment, handsets and digital systems to complete tasks accurately and safely.
• Support other areas as needed, including picking online orders or serving customers at checkouts once trained.

Skills

Night shift resilience

Customer service orientation

Team collaboration

Tools

Handheld devices

Job description

Rate: £13.23 per hour
Location: Tonbridge Store, Tonbridge, TN9 1SF
Hours: Part time, 27 hours per week
Contract type: Fixed-Term Assignment
Contract end date: 1 January 2027
Business area: Retail
Requisition ID: 400091307

Availability Window

The availability window below shows when we’d expect you to be available to work during the week. Your shifts will be planned within these times and shared with you three weeks in advance. We support flexible working, so even if your availability isn’t an exact match but is similar.
Sunday: 20:00 - 07:00
Thursday: 21:00 - 07:00
Friday: 21:00 - 07:00
Saturday: 21:00 - 07:00

Working in our stores

Our stores are at their busiest during the festive season, when customers are counting on us to help make this magical time of year truly special. To get our store teams ready, we have both permanent and fixed-term vacancies available so.

Important checks before you apply

• You must have Right to Work eligibility in the UK
• The minimum application age for this role is 18, due to the working hours and type of goods (alcohol, etc) that you may be required to handle

What you’ll be doing

• Getting the store ready for the day ahead by filling shelves, working at a good steady pace throughout the night and being prepared to work with a variety of product types
• Keeping your workspace tidy for other colleagues and making sure our aisles are clean, presentable and ready for our customers the next day
• Collecting and moving stock safely from the warehouse to the shopfloor, including heavy equipment and containers
• Working across different parts of the store, which could include chilled and frozen areas
• Using equipment, handsets and digital systems to complete your work accurately and safely
• Helping in other areas when needed, which could include picking online orders or serving customers at checkouts once you’re trained and confident

What it takes to be part of our team

• Friendly and welcoming, with a genuine enthusiasm for delivering for customers
• Working nights takes energy, resilience and a hands‑on approach, so you will be ready to work in a physically demanding role and able to adapt to the disruption that working over-night can have on well‑being and sleep
• Committed team player who thrives in a fast‑paced environment and is always willing to support colleagues and work together
• Flexibly and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use new digital tools and technology to do your job brilliantly
• Take pride and ownership in your work, including a good attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better

Supporting you at work and beyond

We offer our colleagues a wide range of rewards and provide competitive benefits:

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
• Discount card –After 4 weeks employment, 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury’s every Friday and Saturday
• Holiday entitlement – based on the hours you work
• Enhanced Family Leave – Maternity, Paternity, Adoption and more
• Pension and life cover – we’ll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Other Retail savings – discounts on eating out, holidays and at other retailers
• Physical wellbeing – cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
• Mental wellbeing – 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support – interest‑free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for careers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.