Customer Assistant - Kitchen

Bada Bingo; Northampton; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a vibrant and dynamic team as a Customer Assistant at a popular club in Northampton! This role offers a flexible 30-hour contract over 7 days, perfect for those who thrive in a fast-paced environment. You will be the face of the club, providing exceptional service and building relationships with customers. With a focus on creating a welcoming atmosphere, you'll engage in various tasks from front-of-house duties to ensuring high standards of cleanliness and safety. Enjoy a range of benefits including mental wellbeing support, in-house training, and generous discounts. If you're passionate about customer service and ready to make a difference, we want to hear from you!

Benefits

Help@Hand - Wellbeing App

Thrive App

Online Financial Expert

In-house Training

4 Weeks Annual Leave

50% Staff Discount

Pension Scheme

Qualifications

• Experience in delivering first-class customer service in hospitality or retail.
• Outstanding communication skills adaptable to various situations.

Responsibilities

• Build rapport and relationships with Customers.
• Support various tasks across the Club including housekeeping and customer service.
• Ensure a Safer Gambling Environment for all Customers.

Skills

Customer Service

Communication Skills

Cash Handling

Job description

Are you a whiz in the kitchen? Have you got commercial kitchen experience?Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our NorthamptonClub offering a 30hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+