Customer Assistant - Foods - Cheshunt

Marks & Spencer Plc; Turnford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant for our Food section. You’ll be at the frontline, delivering five‑star service at pace while embracing change and helping customers with a positive, can‑do attitude.

You’ll use Sparks App and in-store devices to assist customers, answer questions and process purchases. Flexibility across shifts and store areas is essential to keep our customers happy.

Qualifications

• Customer-focused with ability to handle peak demand.
• Willing to learn and use digital tools.
• Flexible to work across store areas.
• Reliable and resilient under pressure.

Responsibilities

• Assist customers and help them find products and services.
• Deliver high-energy, five-star service during peak times.
• Operate Sparks App and other in-store devices to support transactions.
• Contribute to a smooth, welcoming shopping environment across store areas.

Skills

Customer service

Team player

Digital literacy

Brand ambassador

Tools

Sparks App

In-store devices

Job description

Work Pattern
Sunday 12:30 - 20:30
Wednesday 14:00 - 22:00
Thursday 14:00 - 22:00
Friday 14:00 - 22:00
Saturday 14:00 - 22:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.