Customer Assistant - Food - Winchester

Marks and Spencer; Winchester; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Winchester is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and supporting the transformation we’re driving.

We’re seeking down-to-earth colleagues who know M&S Food products, are flexible across shifts, and ready to roll up sleeves to meet strong customer demand. You’ll use Sparks and in-store devices to enhance the customer experience, thriving in a high-energy, team environment.

Responsibilities

• Serve customers on the shop floor and at the tills with a friendly, efficient approach.
• Confidently recommend products and use in-store digital tools to enhance the customer experience.

Job description

All the details

Work Pattern

Wednesday 10:30-15:00
Saturday 09:00-17:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.