Customer Assistant - Food - Oxford

Marks & Spencer Plc; Oxford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking Customer Assistants for our Food section. The role focuses on delivering fast, friendly service, helping customers, and promoting new products. You’ll use Sparks App and store devices to enhance the shopping experience and work across various store areas as needed.

Ideal candidates are customer-focused, resilient, and willing to work early mornings in a high-paced environment, embracing transformation while maintaining brand standards.

Qualifications

• Customer-focused approach required.
• Ability to work early mornings and adapt to changing shifts.
• Comfort with using digital tools to help customers.

Responsibilities

• Deliver five-star service at pace to customers.
• Act as a frontline brand ambassador for M&S Food.
• Recommend and sell new food products to customers.
• Utilize Sparks App and in-store devices during shifts.
• Work across different store areas as demand changes.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Work Pattern:

Week 1
Sunday: 05:30 - 13:30
Monday: 04:30 - 12:30
Tuesday: 04:30 - 12:30
Wednesday: 04:30 - 12:30
Friday: 04:30 - 12:30

Week 2
Monday: 04:30 - 12:30
Tuesday: 04:30 - 12:30
Wednesday: 04:30 - 12:30
Thursday: 04:30 - 12:30
Saturday: 04:30 - 12:30

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.