Customer Assistant - Food - Oswestry Simply Food

Marks & Spencer Plc; Oswestry; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer plc in Oswestry is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, staying calm under pressure, and helping customers find what they need.

You'll use Sparks App and in-store devices to enhance the shopping experience, work across store areas as needed, and be a positive brand ambassador who boosts sales through confident product recommendations.

Qualifications

• Experience delivering high-quality customer service.
• Ability to work in a fast-paced retail environment.
• Comfort using digital tools and store devices.

Responsibilities

• Assist customers and answer product questions.
• Provide fast, friendly service at pace.
• Use Sparks App to locate products and check stock.
• Collaborate with store team to maintain shelves and coverage.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

In-store devices

Job description

Work Pattern
Week One
Sunday 07:00-15:00
Monday 05:45-13:45
Wednesday 05:45-13:45
Thursday 05:45-13:45
Friday 05:45-13:45

Week Two
Monday 05:45-13:45
Tuesday 05:45-13:45
Wednesday 05:45-13:45
Friday 05:45-13:45
Saturday 05:45-13:45

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?