Customer Assistant - Food (Nights) - Chiswick Simply Food

Marks and Spencer; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer is seeking a Customer Assistant to join their Foods through the night Operations team in London. This role involves working night shifts and requires strong customer service skills, attention to detail, and a commitment to teamwork. Candidates must be 18 years or older and available to work over specific dates in December. This position is vital for maintaining store operations after hours.

Qualifications

• Availability to work night shifts (10pm–6am) and weekends.
• Must be 18 or older at the start of employment.
• Willingness to work on 22nd/23rd/24th December.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates.
• Use in-store systems to manage stock.
• Maintain cleanliness and stock levels in store.
• Engage with customers and provide recommendations.

Skills

High levels of customer service

Attention to detail

Strong teamwork

Good communication skills

Digital confidence

Job description

Overview

All the details

Through the night vacancies available are working shifts starting at 10pm and finishing at 6am. Weekend is working is compulsory, but a full work pattern will be discussed at interview.

Please note that you must have availability to work 22nd/23rd/24th December when applying for this role.

Under 18 disclaimer

This job role involves working
through the night

and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Foods through the night Operations team, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
• Use in-store systems and tools to track deliveries, manage stock, and ensure products are exactly where they need to be.
• Keep the store clean and tidy, ensuring shelves are stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend products and services.
• Receive training to utilise digital tools and communication channels to deliver for the customer.

Requirements & Personal Attributes

• Availability to work in night shifts (10pm–6am) and weekends; flexibility with the pattern discussed at interview.
• Must be 18 or older at the start of employment.
• Willingness to work on 22nd/23rd/24th December.
• Digital confidence and ability to use in-store systems.
• Strong teamwork and ability to work across different operational tasks.
• Good communication skills and adaptability to changing store needs.
• Commitment to customer service and attention to detail.

Key Capabilities

• High levels of customer service
• Attention to detail and quality work
• Open to and able to act on feedback
• Accountability for planning and managing own workload
• Strong communication skills
• Adaptability to changing situations
• Builds positive relationships through listening
• Good digital capability

Company Policy & Inclusion

Everyone\'s Welcome

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and support flexible working. If you require reasonable adjustments during recruitment, please let us know so we can ensure a fair process.