Customer Assistant - Food - Ludlow

Marks & Spencer Plc; Ludlow; Hybrid; GBP 14,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Ludlow is hiring a Customer Assistant for our Food section, where you’ll be at the frontline of the UK’s fastest-growing retailer. You’ll deliver five-star service, help customers with product knowledge, and rise to the demands of a busy store.

You’ll work early shifts, be digitally confident using Sparks App and store devices, and thrive as a resilient, team-oriented brand ambassador who can flex across store areas to keep shelves stocked and customers looked after.

Qualifications

• Frontline customer service role in a busy retail environment.
• Knowledge of M&S Food products preferred.
• Willing to work flexible shifts.
• Digital literacy with in-store apps such as Sparks App.

Responsibilities

• Assist customers and answer product questions to drive sales.
• Stock shelves and support product availability across sections.
• Operate tills and process transactions accurately.
• Support fellow team members to deliver a seamless shopping experience.

Job description

Work Pattern

Week2
Wednesday 06:00-14:00

Friday 06:00-14:00

Saturday 06:00-14:00

Sunday 06:00-14:00

WK2
Tuesday 06:00-14:00

Wednesday 06:00-14:00

Thursday 06:00-14:00

Friday 0600-1400

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?