Customer Assistant - Food - Inverness

Marks-; Inverness; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc is recruiting for a Customer Assistant in the Food section. You’ll be on the frontline, delivering five-star service at pace and embracing transformation. You’ll confidently recommend our newest food products and ensure customers feel valued as you help drive store growth.

The role requires resilience, team spirit, and a readiness to work across shifts to meet demand in a fast-paced retail environment.

Responsibilities

• Serve customers on the shop floor and in the food section, ensuring a friendly and efficient experience.
• Recommend and upsell M&S Food products to meet customer needs and drive sales.
• Utilise Sparks App and in-store devices to answer questions and locate products quickly.
• Work flexibly across store areas to respond to changing customer demand and busy periods.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Job description

Sunday 18:00-22:00

Monday 18:00-22:00

Tuesday 18:00-22:00

Wednesday 18:00-22:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?