Customer Assistant - Food - Evesham Simply Food

Marks-; Evesham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group is looking for a Customer Assistant in our Food section to deliver five-star service at pace. You’ll be on the frontline, helping customers find products, answering questions, and using Sparks App and in-store devices to enhance the experience.

You’ll thrive in a high-pressure retail setting, stay flexible across store areas, and contribute to a positive, high-energy team that puts customers first every time they visit.

Qualifications

• Experience delivering five-star service in a fast-paced environment.
• Ability to stay focused and energetic during busy store periods.
• Comfort with using digital tools to enhance customer experience.

Responsibilities

• Provide frontline service in the Food section and recommend products.
• Support customers with speed and accuracy, driving sales and ensuring a seamless shopping experience.
• Collaborate with team members to maintain a high-energy store environment and adapt to shifting duties.

Skills

Customer service

Team player

Digital tools

Flexibility

Tools

Sparks App

In-store devices

Job description

Wednesday 11:45-18:00
Friday 11:45 -18:00
Saturday 11:45 - 18:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?