Customer Assistant - Food - Bangor

Marks and Spencer; Bangor; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Bangor is hiring a Customer Assistant for our Food section, where you’ll deliver five-star service at pace and support customers with product knowledge. The role requires resilience, teamwork and a willingness to use digital tools to help customers find what they need.

You’ll be a friendly brand ambassador, ready to help across store areas and adapt to varying shifts while delivering excellent service in a fast-paced environment.

Qualifications

• No formal education requirements are stated in the advert.

Responsibilities

• Be at the frontline in the Food section delivering five-star service to customers.
• Fill shelves, assist and upsell products to shoppers.
• Confidently recommend and sell new food items to customers.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Work across different store areas and adapt to changing demand.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Sat 6am-10am

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Working Pattern

• Mon 6am-10am
• Tues 6am-10am
• Wed 6am-10am
• Sat 6am-10am

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?