Customer Assistant - Clothing and Home - Bury St Edmunds

Marks & Spencer Plc; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking passionate individuals to join their team in delivering exceptional customer experiences. This part-time role focuses on serving customers, maintaining store standards, and meeting sales targets. With a commitment to training and development, you'll gain valuable skills in a dynamic retail environment. Join a company that values inclusion and diversity, and be part of a team that is transforming the retail landscape. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older to apply.
• High levels of customer service and strong communication skills required.

Responsibilities

• Serve customers efficiently and keep the store clean.
• Engage with customers to understand their needs and recommend products.

Skills

Customer Service

Communication Skills

Attention to Detail

Adaptability

Tools

Digital Tools

Job description

Working Pattern:

Sunday 12:00-16:00
Wednesday 14:00-20:00
Friday 08:00-14:00

This is a Part Time, Permanent position. Due to legal requirements, you must be 18 years and over to apply for this role.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.